Deja Mosley

B

Customer Advocate

BlueCross & BlueShield Illinois

Sep 2024 - Current (1 year)

• Handle inbound calls for insurance members and providers, ensuring HIPAA compliance • Assist with benefits, enrollment, eligibility, and claim inquiries • Support providers with denied claims, appeal processing, and dispute resolution • Use state systems (e.g., HFS) for eligibility verification and account updates • Maintain accurate records in internal databases and support cross functional teams

Phlebotomy Technician

Labcorp

Nov 2023 - Dec 2024 (1 year 2 months)

• Performed venipuncture for adult and geriatric out-patients using straight and butterfly needles. • Verified patient identity, provided post-care instructions, and ensured sample accuracy. • Prepared specimens for lab shipment and maintained clean, safe patient areas. • Accurately entered and retrieved patient data using internal systems, utilizing front desk management skills to effectively communicate with patients and obtain necessary personal information for appointment check-in.

N

Customer Service Specialist

NetCredit (Enova)

Feb 2021 - Oct 2023 (2 years 9 months)

• Managed high-volume inbound calls for loan servicing, collections, and account updates • Conducted outbound collection calls and offered payment solutions • Maintained compliance with HIPAA and internal confidentiality protocols • Accurately updated databases and performed administrative documentation

S

Head Administrative Assistant

South Suburban Mitsubishi

Oct 2019 - Nov 2021 (2 years 2 months)

• Greeted clients, coordinated appointments, and answered multi-line phone systems • Performed data entry, document processing, and managed digital/ physical records • Processed payments, tracked daily transactions, and generated monthly sales reports • Maintained organized inventory and client records with minimal supervision

Shift leader

Dunkin' donuts

Mar 2015 - Oct 2022 (7 years 8 months)

As a Shift Leader, I was responsible for overseeing daily operations, ensuring that team members adhered to company policies and provided excellent customer service. I managed staff schedules, trained new employees, and resolved customer issues to maintain a positive environment. Additionally, I utilized my cash handling skills to efficiently tender customer transactions, cash out end-of-shift sales receipts, and conduct bank runs for deposits, ensuring accurate financial management and accountability within the team.

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