Deiby Picado Garcia

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IT Deskside Support Technician

CMA Group - Astrazeneca Account

Nov 2023 - Current (2 years 9 months)

Job Title: IT Deskside Support Technician Job description: Outsourcing Technician for AstraZeneca CAMCAR. Remote & onsite Support. System configurations, Windows 10, Windows 11, Active Directory. Iphone and Ipad installation to new hires. Incident and requirement attention using Service Now (Creation of tickets as well). Explain to new hires the use of the company tools and software, change of accessories mouse, headset, keyboard...Intune administration, password reset, bitlocker key recovery, Iphone password recovery.Inventory, organizing information, serial number, asset number... - Provided high-level remote and onsite IT support as an Outsourcing Technician for AstraZeneca CAMCAR, managing system configurations across Windows 10 and Wi

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IT Support Specialist

Infotree - Intel Account

Sep 2022 - Nov 2023 (1 year 3 months)

Configured Linux (Ubuntu, Red Hat) and Windows (10, 11) systems. Updated BIOS, conducted benchmark testing (web, CPU stress, disk IOPS, VM). Installed and configured VMs (Virt-Manager, Hyper-V). Wrote automation scripts in Bash and Batch. Installed hardware (SSDs, Intel Optane, M.2, network cards).

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IT Support Specialist

SykesSitelFoundever

Sep 2021 - Sep 2022 (1 year 1 month)

Cisco TAC Account - Network Management Tools. Provided technical support for Cisco applications via video call, phone, and email. Supported SNMP, Cisco Prime Infrastructure, and performed basic configuration of IOS switches and routers. Delivered bilingual support in English and Spanish.

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IT Support Specialist

Componentes el Orbe S.A

May 2016 - Aug 2021 (5 years 4 months)

Delivered software and hardware support for laptops and desktops. Configured printers, resolved printing issues, and performed preventive/corrective maintenance. Provided on-site and remote support for FEMSA CR as part of an outsourcing contract.

Deiby Picado Garcia

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