Deborah Musonda

I’m a dedicated Customer Support Supervisor with over seven years of experience transforming customer experiences through innovative CRM strategies and effective team leadership. I’ve had the privilege of working with dynamic organizations like SportyBet Ltd and betPawa, where I’ve consistently driven improvements in service standards and nurtured strong customer relationships. My career journey—from being a Customer Service Representative at Airtel Zambia to leading teams as a Team Lead Manager—has equipped me with a unique blend of hands-on customer care expertise and strategic oversight. I believe in leveraging keen attention to detail and feedback-driven improvements to turn challenges into opportunities for growth and excellence. Whether I’m mentoring a team to exceed performance goals or directly engaging with clients to solve complex issues, my focus is on creating environments where every interaction enhances brand loyalty and propels business success. I’m always eager to connect with like-minded professionals who are passionate about elevating customer experiences and driving sustainable growth. Let’s connect and explore how we can innovate and excel in customer service together!