Hugo Andrés Vélez Pérez Operations coordinator at Club Feast

Operations coordinator

Club Feast

Mar 2023 - Current (3 years 2 months)

As an Operations Coordinator, I was responsible for ensuring seamless communication and coordination between restaurant managers and delivery teams. My daily tasks included contacting restaurant managers to confirm deliveries for the following day and sending them the necessary labels for the dishes. I maintained meticulous daily accounting checks of all orders delivered, ensuring accuracy and efficiency in our operations. Additionally, I added new restaurants and dishes to our portal, making them readily available for clients to explore. My role also involved workflow management, where I coordinated with drivers to facilitate food pickups and deliveries. This included confirming details through text messages and finalizing arrangements via

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Customer support representative

Shopmonkey

Apr 2022 - Aug 2022 (5 months)

· Respond to Shop complaints and service-related inquires professionally. · Thoroughly and efficiently gather Shop information, access, and fulfill Shop needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking.

Business Development

Club Feast

Mar 2022 - Current (4 years 2 months)

As a Business Development professional, I was responsible for driving growth and establishing strong relationships with clients across various sectors. My role involved utilizing CRM tools to manage customer relationships effectively, ensuring a seamless experience from lead qualification to sales closing. I leveraged Microsoft Excel for data analysis and reporting, which informed our sales development strategy and enhanced our business intelligence efforts. Additionally, I engaged in warm calling and outbound sales initiatives, utilizing platforms like Apollo.io and Pipedrive to streamline lead segmentation and management. While my experience in food and beverage management may not directly align with traditional business development roles

business deveoplment

Club Feast

Mar 2022 - Current (4 years 2 months)

Operations Success Coordinator

Club Feast

Feb 2022 - Mar 2022 (2 months)

As an Operations Success Coordinator, I was responsible for setting the conditions for drivers to meet delivery promises and exceed customer expectations. I managed delivery exceptions to ensure high-quality service and supported company development and growth by creating new processes and refining operating procedures. In my previous role, I engaged with restaurants to confirm order capabilities and make necessary modifications to dishes, ensuring that customer requests were met. This experience enhanced my attention to detail and proactive approach, as I coordinated food packaging for drivers to facilitate efficient pickups and deliveries. Additionally, I utilized various tools for process improvement and data integration, which streamlin

Operations Manager

Virtual Latinos

Jun 2021 - Jan 2022 (8 months)

- Follow up new contacts and leads in CRM (Podia, RESimple, FUB). - Administrative follow up with the legal department until the closing of the sale of the property. - Contact sellers and contractors when necessary.

Sales Promoter

Dine.Direct

Mar 2021 - Mar 2022 (1 year 1 month)

- Create and maintain a network of restaurants from which to identify new potential customers. - Ensure customer satisfaction through continuous communication relationship management, solve any problems after implementation.

Member Solutions

Sermo

Jun 2019 - Jul 2020 (1 year 2 months)

- Sending studies via e-mail (360 per day). - Phone follow-up of participants. - Preparation and management of responses to customer problems tickets (60 per day). - Registration of new members, recruitment of panelists for product interviews.

Customer service agent

Alorica

Jun 2018 - Jun 2019 (1 year 1 month)

- Amazon customer service using the telephone to resolve purchase and shipping concerns. - Responsible for ensuring customer service experience and resolution of disputes with orders for both Amazon credit cards and retail.

Planner of new projects

Grupo SESPEM

Sep 2017 - May 2018 (9 months)

- Generate proposals for continuous improvement. - Analyze the feasibility of projects: cost, investment recovery time, annual savings calculation, and personnel required for implementation. - Development of layouts.

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Accounting assistant

Accounting firm

Jun 2016 - Aug 2017 (1 year 3 months)

- Record and control various companies' income and expenses and profit and loss statements.

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Sales internship

Expedition America

Jan 2014 - Jun 2014 (6 months)

- Prospecting and closing sales with travelers, ensuring the satisfying customer experience in Los Angeles, California.

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Internship

Agenda desde lo Local

Jan 2012 - Jun 2013 (1 year 6 months)

- Verification in municipalities of Puebla on the responsibilities of local governments (finance, education, lighting, paving).

Hugo Andrés Vélez Pérez

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Hugo Andrés Vélez Pérez