David Batty Villalba

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Executive Assistant

Eagle National Insurance

Nov 2022 - Current (2 years 8 months)

As an executive assistant at an insurance broker, my day starts with organizing the executive's calendar and making sure meetings and deadlines are lined up. I handle a mix of tasks like answering emails, preparing documents, and coordinating with clients. I’m often juggling travel arrangements and keeping track of important details to make sure everything runs smoothly. I also help with any last-minute issues that come up and keep things organized so the office stays on track. It’s a busy role, but staying on top of everything helps the team run efficiently.

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Logistics Coordinator

Armstrong Transport US

Sep 2020 - Apr 2022 (1 year 8 months)

In my previous role as a Logistics Coordinator, I was responsible for ensuring the seamless flow of goods from suppliers to customers. I maintained optimal inventory levels using advanced inventory management software, coordinating with carriers for timely pickups and deliveries, while implementing route optimization strategies to reduce transit times and costs. Calendar management was essential to track various delivery schedules effectively, allowing for efficient planning and adjustments. I built strong relationships with suppliers and negotiated favorable contracts to maintain reliable supply chains. Additionally, I monitored logistics performance metrics, prepared detailed reports, and led continuous improvement initiatives. My proacti

Installations Coordinator / Customer Service Representative

Virtual Emily

Jul 2018 - May 2020 (1 year 11 months)

As an Installations Coordinator and Customer Service Representative, I learned how to manage scheduling and communication for several types of projects, demonstrating key skills in virtual assistance. I coordinated appointments, updated calendars, and ensured timely completion of tasks, all while providing remote support to both customers and field technicians. This role required discipline, fast problem-solving, and effective communication to address customer inquiries and resolve issues swiftly. By utilizing digital tools for task management and customer interaction, I ensured a positie experience for clients.

Back office agent / Customer Service Representative

Remitly

Mar 2016 - Feb 2018 (2 years)

In my experience as a Back Office Agent and Customer Service Representative, I have played a key role in supporting sales through effective customer relationship management and problem-solving. By consistently providing timely and efficient service, I have helped retain customers, which is crucial for long-term sales success. Additionally, my ability to handle customer inquiries and suggest relevant products or services has contributed to upselling and cross-selling opportunities. Through these interactions, I’ve built trust with customers, enhancing their loyalty and ultimately supporting the company’s sales objectives. My focus on customer satisfaction aligns directly with the goals of driving and maintaining sales growth.

Auxiliary Manager

Taxis Libres

Aug 2014 - Feb 2017 (2 years 7 months)

As an Auxiliary Manager, I was responsible for supporting the main management team in overseeing daily operations, ensuring smooth and efficient processes across departments. I coordinated various administrative tasks, managed schedules, and supervised staff to maintain productivity and morale. My role included monitoring inventory levels, ordering supplies, and managing budgets to optimize operational efficiency. I played a key role in training and mentoring new employees, fostering a collaborative and high-performing team environment. My efforts in enhancing communication and coordination between departments significantly improved project execution and reduced operational bottlenecks. Through my proactive management and strategic initiati

Customer Support

Sitel

Jun 2014 - Jan 2015 (8 months)

- I worked for COMCAST as a customer support. I received calls from clients who were having issues with any or all of the services we offer. (Internet, Telephone or Cable TV).

David Batty Villalba

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David's behavioral traits
David's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.