Dawryn Diaz
About
Detail
Dominican Republic
Résumé
Jobs
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- TOperations SupervisorTrueshore l CONVIVAJan 2023 - Current (3 years 7 months)Led and supervised daily operations for multiple lines of business (Conviva, Humana), ensuring seamless service delivery and compliance. Developed and implemented training programs for new and existing staff, enhancing team performance and service quality. Coordinated with cross-functional departments to streamline workflow processes and optimize resource allocation. Analyzed operational data to identify areas for improvement and implemented solutions that increased efficiency and productivity. Managed and resolved complex customer inquiries, maintaining high levels of patient satisfaction.
- TPatient Records SpecialistTrueshore l Elite HealthJan 2020 - Jan 2023 (3 years 1 month)Accurately processed and maintained a high volume of patient and operational data into ECW (or other relevant systems). Ensured data integrity and confidentiality in accordance with medical and privacy regulations. Supported administrative functions, contributing to the efficient flow of information within the organization.
- TPatient care coordinatorTrueshore l Elite HealthJan 2018 - Jan 2020 (2 years 1 month)Provided comprehensive administrative and patient support, scheduling appointments, and managing patient records.
Education
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Diplomat in EpidemiologyUniversidad Central del EsteJan 2020 - Jan 2023 (3 years 1 month)- Bachelor in NutritionUniversidad Nacional EvángelicaJan 2018 - Jan 2022 (4 years 1 month)