David Zamora Balderas

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Operations Manager

Pic Maià Mountain Hotel

Nov 2022 - Apr 2024 (1 year 6 months)

Management of the daily operation of all hotel departments with support from the managers of each area. Creation and implementation of regulations and standards according to the needs of the hotel. Management of budgets, inventories and departmental purchases. Logistics of groups and social and sporting events. Interviews, hiring and training of personnel. Departmental payroll control. Weekly cash management, audits, PMS management, OTAS and Channel Manager. Revenue Management. Improving the guest experience by monitoring guest comments and needs.

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Assistant General Manager II

Hyatt Place La Paz

May 2022 - Oct 2022 (6 months)

Management of the daily operation of all hotel departments with support from the managers of each area. Administration of departmental budgets and inventories. Interviews, hiring and training of personnel. Payroll control and departmental schedules. Logistics of social and business events. Audits, PMS and OTAS management. Improvement of the guest experience through monitoring guest comments and needs and analyzing monthly reports from each department. Manager on Duty.

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Operations Manager

Hyatt House Mexico City Santa Fe

Dec 2020 - Apr 2022 (1 year 5 months)

Management of the daily operation of all hotel departments with support from the managers of each area. Administration of departmental budgets and inventories. Interviews, hiring and training of personnel. Payroll control and departmental schedules. Logistics of social and business events. Audits, PMS and OTAS management. Improvement of the guest experience through monitoring guest comments and needs and analyzing monthly reports and income from each department. Manager on Duty. Public relations management with the building administration and with ABC Hospital professionals in order to have agreements that benefit both parties.

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Front Desk Manager

Holiday Inn Resort Los Cabos

Mar 2019 - Jun 2020 (1 year 4 months)

Management of the operation of the Front Desk and Bell departments. Increased guest satisfaction through monitoring guest comments and requests with support from the Housekeeping and F&B departments. Follow-up on VIP guest reservations. Interviews, hiring and training of personnel. Payroll control and departmental schedules. Support to guests with external reservations (tours, restaurants and transportation). PMS and OTAS management. Audits. Manager on Duty. Loyalty Champion of the IHG loyalty program.

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Front Desk Agent

Montage Los

May 2018 - Feb 2019 (10 months)

Checking in and out guests, supporting them with luggage and guiding them through the hotel facilities. VIP guest registration. Management and resolution of guest comments and requests. Support in the training of new staff. Follow-up to the Forbes standards established for the hotel.

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Front Desk Manager

Hotel Tryp by Wyndham Panamá Centro

May 2016 - Sep 2017 (1 year 5 months)

Management of the operation of the Front Desk, Housekeeping and Bell departments. Increased guest satisfaction through monitoring guest comments and requests with support from the Housekeeping and F&B departments. Follow-up on VIP guest reservations. Interviews, hiring and training of personnel. Payroll control and departmental schedules. Support to guests with external reservations (tours, restaurants and transportation). PMS and OTAS management. Audits and Revenue Management. Manager on Duty.

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Front Desk Supervisor

Holiday Inn Resort Los Cabos

Feb 2013 - Apr 2016 (3 years 3 months)

Supervision of the daily operation of the Front Desk and Bell departments. Follow-up on VIP guest reservations. Support to guests with external reservations (tours, restaurants and transportation). Implement strategies to increase guest satisfaction and thereby increase positive ratings for the property. OTAS and PMS management. Audits. Guest Experience Champion by IHG. Payroll control and departmental schedules. Manager on Duty.

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Front Desk Agent

Presidente InterContinental Cozumel Resort & Spa

Nov 2010 - Feb 2013 (2 years 4 months)

Check-in and check-out of guests, support to the Bell department. VIP guest registration. Management and resolution of guest comments and requests. Support in the training of new staff. Management of OTAS and PMS.

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Front Desk Agent

Hotel Novit

Sep 2009 - Oct 2010 (1 year 2 months)

Check-in and check-out of guests, support to the Bellhop and Valet Parking department. VIP guest registration. Management and resolution of guest comments and requests. Support to guests with external reservations (tours, restaurants and transportation). Training of new staff.

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Operations Manager

David Zamora Balderas

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David's behavioral traits
David's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.