David W Brown

AI LLM Transcription Editing

Babel Audio

Aug 2025 - Current (11 months)

Level 2 review of AI audio transcriptions for development of English Emotion speech-to-text Language Learning Model.

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Payment Processor

American Conservation and Billing

Sep 2024 - Current (1 year 10 months)

• Payment Processing for utilities billing. • Basic accounting, billing, receivables, balancing. • Data entry and maintenance of digital files/records.

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Data Entry/Transcription Database

Echo Labs Inc

Apr 2024 - Jul 2024 (4 months)

• Remote development of qualified sales leads for marketing of Disability Transcription Services to university faculty. • Data entry and maintenance of digital files/records. • Analyzed prior delivery processes and uncovered more efficient methods.

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Marketing Data Entry Contractor

Professional Transition Strategies

Jan 2020 - Apr 2024 (4 years 4 months)

• Remote development of qualified sales leads through analysis of publicly available commercial information. • Data entry and maintenance of digital files/records.

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Administrative Assistant

Oct 2018 - Mar 2020 (1 year 6 months)

• Administered complete data migration ofall paper files and records to digital database • Data entry and maintenance of physical and digital files/records. • Volume scanning and document management. • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Invoice processing and billing.

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Customer Care Professional III

ZURICH AMERICAN INSURANCE COMPANY

May 2008 - Mar 2018 (9 years 11 months)

• First point of contact for intake and setup of Commercial insurance claims. • Lead expert for Direct Assignment of claims adjusters for Specialties Business Units claims and other dedicated General Liability accounts. • Digital document processing and distribution. • Served as Knowledge Resource for high value commercial liability claims. • Subject Matter Expert for Direct Assignment database management • Spearheaded development of training documents for Direct Assignment.

Claims Administrative Support

Spherion

Aug 2007 - May 2008 (10 months)

• Claims Administrative Support for Claims Legal & Reinsurance Dept. • Liaison between claims adjusters and Reinsurance Claims Counsels. • Maintained and updated Reinsurance Databases, including reserves, payouts, acknowledgement letters, and correspondence to other re-insurers.

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Operations Processor III

WELLS FARGO BANK, N.A

Feb 2002 - Jan 2007 (5 years)

• Management of site wide shipping, receiving, & tracking of loan documentation. • Developed or configured document image management system features, such as user interfaces, macros, and access profiles. • Underwriting/Analytical Support - self-taught Tier 1 loan documentation review and processing, such as Income, Insurance, and Title

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Loan Processor

Adecco Staffing

Jun 2001 - Feb 2002 (9 months)

• Verified and examined information and accuracy ofloan application and closing documents. • Assembled and compliance checked documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts. • Processing and analysis ofloan documents to satisfy loan conditions.

Overnight Stocker

Kmart

Oct 1997 - Jan 1998 (4 months)

Shift Maanger

Domino's Pizza

Jul 1996 - Jan 2001 (4 years 7 months)

As a Shift Manager, I was responsible for overseeing daily operations, ensuring that all team members were aligned with the company's goals and standards. I effectively managed staff performance and provided training to enhance productivity and service quality. Additionally, I handled work schedules for part-time employees, ensuring optimal staffing levels to meet customer demand while maintaining operational efficiency. This experience allowed me to develop strong organizational skills and a keen understanding of workforce management, which are essential for maintaining a smooth and effective shift operation.

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