David Monroy Chun Member services advocate at Optum

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Member services advocate

Optum

Jul 2022 - Current (4 years 2 months)

- Accomplished quantitative metrics on customer satisfaction Maintained a courteous, empathetic attitude towards customers, reducing complaints about service.
Consultant

Sutherland Global Services

Sep 2019 - Jan 2022 (2 years 5 months)

- Specialist in a Google Campaign - Technical support on Google Workspace (formerly G Suite) as an Account Recovery specialist focused on domain-based validation processes for high-profile customers. - Handling Google Workspace collaborative tools Direct contact with customers through different channels (email and phone).
Customer Service Agent

Sitel Group

Aug 2018 - Sep 2018 (2 months)

- Recepción de llamadas de una campaña norteamericana para brindar servicio posventa y/o garantias a los usuarios
S

Analista de sistemas integrados de gestión

Servitelecomunicaciones

Apr 2017 - Jul 2018 (1 year 4 months)

- Encargado del sistema de gestión de calidad ISO 9001;2015 y del SG-SST de la empresa.
Asesor contact center

Servitel

Jul 2015 - Apr 2017 (1 year 10 months)

- Recepción de llamadas de servicio al cliente apara una campaña de una empresa de giros y demás transacciones. - Creación de PQR solicitadas por los usuarios

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David Monroy Chun