Sales Agent / Customer Care
TTEC
Oct 2025 - Current (7 months)
Delivered high-quality customer care and sales support to Verizon customers across the United States, effectively handling inquiries related to billing, telecommunications services, internet plans, and account management. Demonstrated strong ability to identify customer needs and provide tailored solutions while maintaining a customer-first approach.
Successfully promoted and sold a wide range of products and services, including mobile data plans, 5G Home Internet, Fios, and bundled subscriptions such as Disney+, Hulu, ESPN+, Netflix, HBO+, Fox One, and Apple One. Consistently balanced service and sales objectives by resolving issues efficiently while maximizing revenue opportunities through upselling and cross-selling.