David Boldrin

David Boldrin

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Trilingual Customer Service and Operations Coordinator - LATAM
Colombia
Contact David regarding: 
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Full-time jobs
Starting at USD7/hour
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Résumé

Jobs verified_user 0% verified
  • S
    Trilingual Customer Service & Operations Coordinator
    SgT Group
    Mar 2026 - Current (5 months)
  • T
    Trilingual Communications & Translation Specialist
    Aug 2025 - Mar 2026 (8 months)
    • Acted as a trilingual facilitator for complex technical and insurance-related operations, providing simultaneous interpretation (EN/ES/PT) for 4-5 daily cross-functional meetings. • Enabled seamless collaboration on global technology implementations and Agile methodologies, ensuring clear communication between diverse stakeholders via MS Teams. • Managed the end-to-end localization of business-critical documentation, consistently producing 5+ high-stakes deliverables weekly, including commercial proposals, contracts, and technical presentations.
  • S
    Supplier Success Professional
    Mar 2025 - Aug 2025 (6 months)
    • Delivered trilingual support to North American and LATAM suppliers via phone, email, and chat, managing workflows through Salesforce. • Guided supplier onboarding, including registration, insurance verification, and platform compliance documentation. • Reviewed and processed over 500+ compliance documents monthly, reducing bottlenecks and enabling faster vendor-client collaboration and maintained a 9.75 CSAT average and >90% interaction quality, consistently aligning with strict SLA standards.
  • B
    Teleperformance Colombia
    Customer Service Agent – Bilingual (Portuguese/Spanish) Black+Decker account
    Black & Decker,, Teleperformance Colombia
    Jul 2024 - Mar 2025 (9 months)
    - Provided remote customer support in Portuguese and Spanish via phone, chat, and email for customers across Brazil. - Assisted with product usage, claims, inquiries, and general information for Black+Decker, Stanley, DeWalt, Lenox, Irwin, and other brands. - Managed support platforms and customer service software, including Zendesk, while also utilizing CRM tools such as Salesforce to enhance customer interactions and streamline service processes. - Engaged in task management by updating Excel sheets with critical information related to users, warranty, product specifications, and other relevant customer service metrics, ensuring accurate tracking of service performance. - Participated in training sessions and 15-day huddle meetings wi
  • Rappi
    Creative copywriter Bilingue
    Rappi
    Nov 2020 - Jul 2023 (2 years 9 months)
    - Writing engaging and persuasive copies in both Spanish and Portuguese for various marketing materials, including print ads, social media posts, website content, and email campaigns for Restaurant Allies. - Translation and localization of all contents from Spanish to Portuguese of PPT presentations, newsletters, email marketing strategies, and other digital marketing channels. - Creation and curation of engaging content for digital channels and social media. - Developing and implementing comprehensive digital marketing strategies to achieve specific business goals. - Leveraging skills in messaging apps by crafting concise and impactful messages, which enhances the ability to communicate effectively within character constraints typical
  • DDB Colombia
    Spanish to Portuguese Translator and Copywriter (Avianca account)
    DDB Colombia
    Aug 2017 - Jan 2024 (6 years 6 months)
    Translation, style editing, and adaptation of more than 42 digital campaigns for Avianca Colombia targeting the Brazilian market. Also contributed to the translation and creation of creative concepts for slogans, contests, landing pages, and print advertising for the brand
  • A
    Copywriter / Translator
    AdOrange
    Sep 2016 - May 2021 (4 years 9 months)
    Comunicación en inglés, español y portugués con Epson Brasil y Epson América Inc. Desarrollo de conceptos creativos, copies y traducciones de Español a Portugués para Epson Brasil, con las guías ejecucionales de los conceptos creados desde ADO para los países Latam. Desarrollo de conceptos creativos para las iniciativas propias que Epson Brasil requiere, así como los desarrollos de cada una de las piezas de comunicación necesarias para las campañas. Apoyo al grupo creativo y parte activa de la creación y desarrollo de las iniciativas conceptuales. Además, utilicé Google Sheets para gestionar y organizar datos relevantes, lo que facilitó la localización, traducción y revisión de materiales de campaña, tanto digitales como impresos, asegura
  • Ontecnia
    Freelance Translator and Proofreader
    Ontecnia
    Mar 2016 - Aug 2016 (6 months)
  • B
    Especialista en comunicaciones y Portugués para mercado LATAM
    Boldrin Rivers
    Nov 2014 - Current (11 years 9 months)
    Como Especialista en comunicaciones y Portugués para el mercado LATAM, proporcioné consultoría y servicios de comunicación, marketing digital, copywriting y traducción de contenidos para empresas. Mi labor se centró en romper las barreras para que grandes empresas y pymes de Latam pudieran hacer negocios e intercambiar información con empresas brasileñas. Además, realicé traducción y copywriting específicamente para aplicaciones de mensajería, utilizando estas plataformas para conectar con los clientes y comunicar eficazmente sus necesidades de marketing. También, llevé a cabo actividades de atención al cliente, incluyendo llamadas en frío a potenciales clientes para ofrecer mis servicios, y negocié directamente con los clientes sobre mis s
  • Grupo SPIRA SAS
    Freelance Translator and Proofreader
    Grupo SPIRA SAS
    Oct 2013 - Aug 2015 (1 year 11 months)
Education verified_user 0% verified
  • Universidade Presbiteriana Mackenzie
    Comunicador Social - Publicitário
    Universidade Presbiteriana Mackenzie
    Feb 2002 - Feb 2007 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • DDB WorldWide
    Brazilian Portuguese Translator/Proofreader
    DDB WorldWide
    Sep 2017 - Jan 2025 (7 years 5 months)
    Translation and proofreading of Avianca content for the brazilian and LATAM markets. Also involves copywriting for certain campaigns and editing. Freelance project working for DDB Colombia.