David Barrios Garcia

David Barrios Garcia

About

Detail

Corporate Trainer & Onboarding
Bogota D.C., Colombia

Contact David regarding: 
work
Full-time jobs
Starting at USD6/hour

Timeline


work
Job
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Education

Résumé


Jobs verified_user 20% verified
  • Sezzle
    Customer Support Advisor public Remote experience
    Sezzle
    May 2024 - Current (2 years 3 months)
    As a Customer Support Advisor, I was dedicated to enhancing customer satisfaction and engagement through effective communication and support services. I utilized customer relationship management (CRM) tools, including Zendesk and Salesforce, to streamline customer interactions and improve service delivery. My role involved providing chat and phone support, ensuring that customer inquiries were addressed promptly and effectively. Additionally, I leveraged Microsoft 365 tools, such as Outlook and Excel, to manage communications and organize workflows, which facilitated the tracking of escalations and documentation of issues. This structured approach not only improved internal reporting but also contributed to a more efficient resolution proce
  • Foundever
    Tech & Sales Agent
    Foundever
    Sep 2023 - Apr 2024 (8 months)
    Delivered dual-functional support by resolving complex technical issues and identifying strategic sales opportunities. Guided customers through technical troubleshooting while effectively recommending products tailored to their specific needs, maintaining strict adherence to performance metrics and customer satisfaction goals. Utilized Google Drive for real-time collaboration, KPI tracking, and secure data handling. Managed follow-up calls, technical callbacks, and service windows, ensuring perfect alignment between customer availability and operational capacity.
  • Teleperfomance
    Corporate Trainer verified_user Verified experience public Remote experience
    Teleperfomance
    Aug 2020 - Jul 2023 (3 years)
    As a Corporate Trainer, I was responsible for designing and delivering comprehensive training programs that enhanced team performance and operational efficiency. My role involved developing instructional materials and conducting training sessions focused on leadership, management, and coaching strategies to foster a culture of continuous improvement. While my primary focus was on training effectiveness assessment and program development, I also supported healthcare-focused initiatives where I taught agents essential concepts related to telemedicine processes and HIPAA compliance. This included preparing teams to deliver remote support effectively, guiding them through system navigation and troubleshooting procedures. Additionally, I collabo
  • Sitel
    Healthcare Agent
    Sitel
    Sep 2019 - Jun 2020 (10 months)
    Provided dedicated customer support for patients and medical providers, specializing in health insurance verification, claims resolution, and benefit inquiries. Handled highly sensitive medical data in strict compliance with privacy regulations (HIPAA) while maintaining high standards of empathy, accuracy, and operational efficiency within established performance metrics. Coordinated and scheduled complex medical appointments between patients, specialists, and healthcare facilities using specialized calendar and CRM systems, resolving scheduling conflicts and prioritizing urgent cases.
  • C
    Customer Care/ Sales Agent
    ConvergysConcentrix
    Aug 2018 - Jan 2019 (6 months)
    Acted as the primary point of contact for customer inquiries, seamlessly blending issue resolution with proactive sales strategies. Successfully managed customer accounts, addressed service concerns, and leveraged deep product knowledge to cross-sell and up-sell, ensuring both high customer satisfaction and the consistent achievement of sales goals.
Education verified_user 0% verified
  • B
    BACHILLER
    Jan 2006 - Jan 2017 (11 years 1 month)