David Antonio Valencia Meza

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Operations Analyst [REMOTE]

Evolution Collect, LLC

Jul 2020 - Current (5 years 1 month)

Ensure customer delight during onboarding by being a trusted advisor by also recommending industry best practices. Cultivate, nurture and grow new business relationships in order to leverage and establish effective account management for new accounts. Forecast and analyze monthly and quarterly revenue.

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Operations Manager

QuickStop Personal Finance Center

Jul 2019 - Mar 2020 (9 months)

Acted as liaison between all stakeholders in the company Prepared and distributed reports, presentations, and other materials to Executive team. Ensured standardization of processes across all branches of the company nationwide.

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Operations Manager

IntouchCX

Apr 2018 - Sep 2018 (6 months)

- Managed budgeting and cost tracking for assigned programs, ensuring financial efficiency and accountability. - Hired, coached, and supported personnel to foster a productive work environment. - Planned resource allocation effectively to maximize overall productivity. - Prepared and approved bi-weekly payroll reports for submission to HR. - Engaged in customer success initiatives by liaising with external clients across various departments, ensuring they received high-quality service and that our processes remained efficient to uphold customer satisfaction.

Senior Operations Manager

Collective Solution llc

Jun 2013 - Nov 2017 (4 years 6 months)

Oversee assigned department and assess overall performance on a regular basis. Prepare, revise, and submit reports, budgets, and other documentation. Implement quality management and regulatory compliance strategies. Serve as a representative at committee meetings and functions. Additionally, I was responsible for managing customer success by liaising with various external clients across departments, ensuring they received high-quality service from the company. This involved optimizing our processes to maintain customer satisfaction and drive operational efficiency.

David Antonio Valencia Meza

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