Darod Andrada

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Account Manager

TalentHero

Nov 2024 - Feb 2025 (4 months)

• Developed and maintained strong client relationships to ensure satisfaction and retention. • Identified upselling and cross-selling opportunities to boost revenue. • Acted as the main point of contact, resolving client concerns promptly and effectively. • Analyzed account performance and tracked metrics to exceed sales goals. • Collaborated with internal teams to deliver tailored solutions aligned with client goals. • Used strategic planning and communication to drive revenue growth. • Focused on long-term partnerships and consistent client value. • Engaged in email communication to provide updates and resolve client concerns, coordinating effectively with internal teams, although this did not constitute a high-volume or tec

Sales Representative

VXI Global Solutions

Aug 2024 - Oct 2024 (3 months)

• Met and exceeded individual and team sales targets by effectively engaging with customers and understanding their needs. Additionally, utilized CRM systems for both B2C and B2B interactions, which streamlined administrative processes and supported strategic planning efforts, ultimately enhancing sales performance and customer satisfaction. • Coordinated with internal teams to resolve client issues, track support tickets, and manage follow-ups, demonstrating strong organization and time management skills akin to project management. • Leveraged Microsoft 365 tools, including Outlook for communication, Excel for tracking customer data and performance metrics, and Word for preparing support documentation, which enhanced my proficiency in th

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Sales Manager

GroundingWell

Jun 2024 - Jul 2024 (2 months)

• Implemented best practices to drive high-performing sales results. • Mentored junior sales staff and improved team collaboration. • Maintained CRM accuracy and improved lead follow-up efficiency. • Utilized email communication to support sales efforts by following up with leads, coordinating with clients, sending proposals, and handling inquiries, thereby enhancing overall client engagement. While this experience may not align with traditional email support roles focused on high-volume ticket handling or technical troubleshooting, it demonstrates my strong communication skills and customer-facing background, which are essential for effective client support.

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Virtual Assistant

Primzen Global Solutions LLC

Oct 2023 - Jan 2024 (4 months)

• Managed schedules, calendars, and communications for executives • Conducted research and created reports to support decision-making • Coordinated projects and streamlined operations to meet deadlines • Handled lead generation by identifying and engaging prospects • Provided admin support to improve workflow and productivity

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