Darling Jiménez Technical Support Training Specialist

Technical Support Training Specialist

Solugenix

Dec 2023 - Current (2 years 8 months)

Train new hired and crossed trained agents on the different LOB's with work with to make sure our agents handle the product according to the client’ specifications and requirements. Implement critical thinking to determine areas of opportunity and identify the most convenient training plan for each group or individual.

POS Support Professional

Solugenix

Oct 2023 - Dec 2023 (3 months)

Credit Risk Officer/Final Underwriting Specialist

One Park Financial

Sep 2023 - Oct 2023 (2 months)

As a Credit Risk Officer/Final Underwriting Specialist, I was responsible for assessing credit applications, analyzing financial data, and determining the risk associated with lending decisions. I collaborated closely with cross-functional teams to ensure compliance with regulatory standards and internal policies. Additionally, I managed the process of settling appointments to contact clients for business follow-up during outbound calls, which enhanced client engagement and streamlined communication efforts. This proactive approach not only improved client relationships but also contributed to more informed underwriting decisions.

Retention Specialist

Optimum

Jul 2023 - Sep 2023 (3 months)

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Debt Negotiator

Clarity DR

Jul 2022 - Jul 2023 (1 year 1 month)

As a Debt Negotiator, I spoke directly to creditors in a courteous and professional manner to negotiate unsecured debts, aiming for reduced settlements on behalf of my clients. Additionally, I managed appointments with clients and financial institutions to facilitate effective debt negotiations, ensuring that all parties were aligned and informed throughout the process.

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Junior Negotiator

Clarity DR

Apr 2022 - Jul 2022 (4 months)

As a Junior Negotiator, I was responsible for supporting negotiation processes and assisting in the development of strategies to achieve favorable outcomes. I collaborated closely with senior negotiators to prepare for meetings and analyze market trends, ensuring that our proposals were competitive and aligned with client needs. Additionally, I acted as the first point of contact with clients, customers, and financial institutions, which enhanced my customer service skills and allowed me to foster strong relationships, ultimately contributing to successful negotiations and client satisfaction.

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Travel Expert

Veltrex

Oct 2021 - Apr 2022 (7 months)

iLearning Coach

VoiceTeam

May 2021 - Oct 2021 (6 months)

As an iLearning Coach, I was responsible for developing and delivering training programs that enhanced the skills and knowledge of new employees. I provided coaching, feedback, and mentoring to a group of new hires joining the customer service team, ensuring they were well-equipped to meet performance expectations. Additionally, I utilized CRM tools to communicate insights and key performance indicators (KPIs), fostering a data-driven approach to customer interactions and enhancing overall team effectiveness.

iLearning Trainer/Coach

VoiceTeam

Feb 2021 - Apr 2021 (3 months)

As an iLearning Trainer/Coach, I was responsible for designing and delivering engaging training programs that enhanced the learning experience for participants. I collaborated with various stakeholders to assess training needs and develop tailored content that addressed specific skill gaps. Additionally, I facilitated and provided corporate training focused on customer service and customer relations, leveraging my experience as a former Subject Matter Expert (SME) to enrich the training sessions and ensure participants gained valuable insights into effective customer engagement strategies.

Junior Trainer

VoiceTeam

Jul 2020 - Mar 2021 (9 months)

As a Junior Trainer, I was responsible for designing and delivering training programs aimed at enhancing employee skills and performance. I focused on developing both technical and soft skills, ensuring that participants were well-equipped to meet organizational goals. Additionally, I provided customer service training, emphasizing the importance of effective communication and problem-solving. My role also involved utilizing CRM tools to track training progress and gather feedback, which informed future training sessions and improved overall effectiveness.

Customer Service Specialist

VoiceTeam

Jan 2020 - Jul 2020 (7 months)

As a Customer Service Specialist, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues to ensure a positive experience. I maintained a thorough understanding of product offerings and company policies to assist customers effectively. Additionally, I engaged in soft sales of cellphone packages and mobile phones, which not only contributed to meeting sales targets but also enhanced customer satisfaction by providing tailored solutions to their needs. Furthermore, I managed appointment scheduling with clients to facilitate the resolution of requests and escalations, ensuring that customer concerns were addressed promptly and effectively.

Customer Care Specialist

Data Vimenca

May 2018 - Nov 2019 (1 year 7 months)

Customer Service Representative

Data Vimenca

May 2015 - May 2018 (3 years 1 month)

Darling Jiménez

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