I am a seasoned professional with over 15 years of diverse experience in sales, customer service, and business operations. My career spans B2B, B2C, retail, bulk, and high-ticket sales, as well as service-based industries. Over the years, I have honed my skills in negotiation, problem-solving, and relationship building, which have been critical in driving revenue growth and building lasting client partnerships.
Currently pursuing a Bachelor’s Degree in Business Administration at the University of Antioquia (80% completed), I bring a strong foundation in business strategy and leadership. My academic background is complemented by practical expertise gained through roles like Lead Manager at Cash House Buyers USA, where I qualified over 250 motivated seller leads monthly, achieving a 32% lead-to-deal conversion rate. I also implemented efficient CRM management and follow-up systems, maintaining a 90% outreach consistency.
My professional journey includes:
Sales by Phone: Over 5 years of experience in phone sales, including cold outreach, lead qualification, and customer retention.
Contact Center Expertise: Providing customer support to over 60 clients daily, resolving 80% of inquiries on the first call while maintaining high satisfaction scores.
Entrepreneurship: As co-owner of Bellaza Ya, I successfully developed a business model and sales manual that enabled representatives to double sales annually, reaching equilibrium within six months.
Leadership in Education: At The Best School, I increased active student participation from under 100 to over 1,200 by developing an innovative ESL curriculum and partnerships.
My technical skills include proficiency with CRMs like Podio, Propstream, and Slack, as well as tools like Excel and Google Sheets for data analysis and reporting. I am bilingual (English/Spanish), which has been instrumental in engaging diverse client bases and ensuring clear communication in global settings.
I am passionate about driving results, fostering innovation, and adapting to new challenges. Whether managing teams, closing deals, or refining processes, I thrive in dynamic environments that demand strategic thinking and hands-on problem-solving.
Let’s connect! I am open to exploring opportunities that align with my skills and experience, particularly in sales, business development, or customer success roles.
