Danillo Toledo Dias

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Remote Data Analyst

Lisprise, Inc

Feb 2021 - Nov 2023 (2 years 10 months)

Auditing, compliance, logging, shipping, payments, and reporting of Cloud Data of ERP, CRM, and leads capitation. Troubleshooting many ERP systems contacting customers and answering chats, phone calls, and e-mails. Solving problems at the customer's first contact, in case of specific treatment following up aiming focused technicians, providing support by e-mail, phone, and chat. Sharing the duties with a crew of five colleagues I was always improving the knowledge basis and helping my colleagues to follow the procedures correcting their analysis.

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ERP implementator EDI and Generalist

Sankhya

Apr 2019 - Feb 2021 (1 year 11 months)

As a Remote Analyst working with ERP Implementation, I experienced the focus on details while making bank procedures of payments. I realized that it brought me to a job that I had experienced before and I could accurate my skills. Working in this role I realized that the customer of Digital Marketing is very different from a customer that needs support because there is a system or app issue. Working with customers providing support by e-mail, phone, and SlackLine (Chat). As an implementator, I had to use Google Workspace to manager my courses content - classes that I recorded to instruct customers about the use of ERP customization that I did.

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Internal Auditor

Hotel Rainha do Brasil

Sep 2016 - Jul 2019 (2 years 11 months)

As an Internal Auditor, I had to audit every change that the crew made during the workday, and every time I found an error I had to correct it on the system and explain to the person his error pointing out the steps to make the correct procedure. There I learned how to handle E-mail marketing with the MailChimp tool answering customers from Brazil and Latin America.

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Expeer Customer Service Analyst

Nubank of Brasil

Feb 2015 - Aug 2016 (1 year 7 months)

Main responsibilities: Register analysis, troubleshooting on NuBank's app, emergency credit analysis, fraud analysis, material production to recruitment. Once Nubank was the greatest startup in Brazil. Working with NuBank I could experience for three days per week the Remote Work - that was my first experience.

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Database Analyst

Google Inc

Apr 2014 - Jan 2015 (10 months)

Support to Customers of Google My Business based in Latin America, North America, and Spain. Working with Google Inc. I had a position as a Guru inside Google My Business, a position that gave me the responsibility of organizing the day shift of my colleagues and solving doubts about the procedures and SLAs.

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Network Administrator

Symnetics Consulting

Mar 2012 - Mar 2014 (2 years 1 month)

Main responsibilities: Manager of the entire technology area including a Server, 80 Notebooks, 15 Desktops, and Mobiles. Technical support in Windows XP and Windows Responsible for all contracts in the technology area, mobiles, desktops, servers, and IT recruitment. With many responsibilities, I was focused on details once the startup was about to get an international certification. Working as Network administrator I could help more than 15 Remoters at Symnetics always using AnyDesk and configuring tunnels.

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Support Analyst Level 2

British Telecom of Brazil

Feb 2012 - May 2014 (2 years 4 months)

Users Support at British Telecom's Network. Skills in Windows and Webtop 7 installation, configuration, and maintenance. Skills in network infrastructure, cabling, and racks. Providing support by e-mail, phone, and chat.

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Help Desk Analyst

Goodyear Engineered Products

Mar 2010 - Dec 2012 (2 years 10 months)

Main responsibilities: Users Support in Windows XP, IBM Lotus Notes and EP400, and Microsoft Exchange. From June/2008 until March/2010

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Help Desk Analyst

EBD Peru - Alcatel

May 2007 - Jun 2008 (1 year 2 months)

Once I was working as a Help Desk Analyst I had to fix issues from customers that were in the sales field so it brought me a real sense of commitment to their success.

Danillo Toledo Dias

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Danillo's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.