Daniel Sanchez Velandia Technical Support Specialist & Full Stack Developer

Technical Support Engineer 2

Twilio Inc.

Oct 2025 - Current (7 months)

Tier 2 Web Developer Support Specialist

TaskUs, Kajabi

Jan 2023 - Aug 2025 (2 years 8 months)

While my title at TaskUs was Web Developer Support Specialist, my day-to-day responsibilities were heavily focused on web design and UX/UI improvements. I handled over 40 support tickets daily, many involving theme customization, design adjustments, and content structuring using CMS platforms. I also collaborated with cross-functional teams to implement user-centered updates that improved layout, responsiveness, and overall user experience. Additionally, I often troubleshot legacy components and recommended front-end enhancements, which ties into application modernization efforts. My role demanded strong design sensibility and attention to usability, making it highly relevant to web design, UX/UI, and platform optimization.

B

Technical Support Agent

Bestbuy, Sitel Group

Oct 2021 - Oct 2022 (1 year 1 month)

Supported North American clients in a technical environment, escalating platform-level issues with great customer empathy. Improved internal processes by contributing technical documentation and use-case insights based on real customer feedback. Gained experience with escalation paths and documentation systems troubleshooting, SLA adherence, and customer experience metrics

C

FullStack Developer

Compuservix Ltda

Jun 2019 - Mar 2021 (1 year 10 months)

- Modernized the desktop software for managing educational institutions into a fully web-based application, utilizing React, C# .NET with Entity Framework, and Microsoft SQL Server for data management. - Worked with technologies including ReactJS, NodeJS, Material UI, WebSockets, C#, and .NET. - Gained hands-on experience with Active Directory Domain Services and technical support while collaborating with infrastructure teams to configure application servers and manage SQL Server databases. - Implemented basic server monitoring tools to ensure application stability and uptime, and supported user authentication through LDAP integration with Active Directory for secure, role-based access. - Provided technical and desktop support to instit

Daniel Sanchez Velandia

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