AI Prompt Engineer & Conversational Designer
cervantchat
Oct 2025 - Current (9 months)
Prompt Engineering & Optimization: Designed and refined complex prompts for LLM-based WhatsApp chatbots, successfully transitioning the system from frequent manual interventions to a stable, autonomous response model.
Conversational Strategy for Enterprise Clients: Led the knowledge base configuration for high-traffic accounts, including a major supermarket franchise with over 20 locations, ensuring accurate data delivery for wholesale and retail inquiries.
Error Rate Reduction: Analyzed conversation logs and failure reports to iterate on AI instructions, significantly improving the bot's accuracy and reducing "hallucinations" or incorrect responses.
Knowledge Architecture: Translated business requirements into structured AI guidelines,