Daniel Kruger Making Every Day Count!

Channel Business Manager

Vox Telecom

Mar 2024 - Current (2 years 4 months)

In my role as Channel Manager at VOX Telecom, I focus on helping our business partners succeed and grow. I develop strategies that align with their goals and make sure they have the tools and support they need to close deals and expand their reach. Building relationships is at the heart of what I do. I work closely with our partners, getting to know their challenges and opportunities so I can help them find the best solutions. My experience in market analysis helps me spot new growth areas and keep us ahead of the competition. I also provide training and ongoing support to make sure our partners feel confident and equipped to deliver results. Additionally, I manage the daily administration of channel performance and reporting, which inc

Academy and Programme Manager

SmartenUp

Jun 2022 - Jun 2023 (1 year 1 month)

At SmartenUp, I had the privilege of helping shape the next generation of Salesforce experts. I managed and delivered training programs for a range of Salesforce certifications, including Certified Associate, Administrator, Business Administrator, Platform App Builder, JavaScript Developer, and Experience Cloud Consultant. My role was about more than just training—it was about setting people up for long-term success. I worked closely with trainees to understand their strengths and challenges, helping them build confidence and master the material. I also designed and refined the training programs to make sure they stayed relevant and effective in a fast-changing industry. Additionally, I conducted daily data reporting on Salesforce CRM, whi

Functional Business Analyst

PwC South Africa

Feb 2022 - May 2022 (4 months)

During my time at PwC, I worked as a Functional Business Analyst on several key projects. My main focus was understanding business requirements and translating them into practical solutions that improved processes and outcomes. I collaborated closely with stakeholders to gather insights and ensure that project goals aligned with business needs. It was all about finding the balance between technical requirements and business strategy to make sure the solutions were both effective and scalable. In addition to my core responsibilities, I also handled daily administration duties, including updating our Salesforce CRM platform and managing Agile project updates, which further streamlined our processes. I provided virtual assistance to global t

Head of Partnership Development - BPO Telecoms

Digital Care

Jan 2021 - May 2022 (1 year 5 months)

In my role at Digital Care, I led partnership development for a variety of outsourced business processes. I worked closely with business leaders to create strategies that enhanced operational effectiveness and built strong, long-term relationships with partners. One of my key responsibilities was managing IT project management and Salesforce functional business analysis, which included facilitating training for future Salesforce Certified Admins in collaboration with PwC South Africa. It was exciting to be part of developing talent for such a rapidly growing field. Additionally, I implemented marketing outreach programs to promote our business processes to prospective corporate customers, further expanding our market presence. I also wor

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Project Manager Team Lead

Supersonic

Aug 2020 - Jan 2022 (1 year 6 months)

As the Project Manager Team Lead at Supersonic, I led a team of outsourced team members focused on onboarding leads and opportunities for both FLTE (Fixed LTE) and Fiber Internet services. My role was to ensure smooth processes from the moment potential customers showed interest, all the way through to service activation. This required me to collaborate with various departments to ensure alignment and that all customer needs were met efficiently. In addition to managing the project management team, I also led a group of Support Engineers who handled first-line customer support across all social media platforms. My focus was on fostering a strong team dynamic and ensuring that we provided timely and effective support for our customers, add

Project Management Office - Team Lead - BPO Telecoms

Digital Care

Aug 2020 - Jul 2021 (1 year)

In this role, I led a team of Project Management Coordinators responsible for managing the onboarding process for new FTTH (Fiber to the Home) and FLTE (Fixed LTE) customers. My focus was on ensuring the entire customer journey from onboarding to service delivery ran smoothly, with a special emphasis on managing the supply chain and network activations. A big part of my role involved streamlining internal processes to eliminate any bottlenecks, particularly when it came to common internet troubleshooting. By working closely with cross-functional teams, I made sure all aspects of the process were aligned and that our customers received the best experience possible. Additionally, I utilized data reporting skills to perform daily updates on th

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Co-Owner

SigmaWeb Telecom

Apr 2020 - Dec 2023 (3 years 9 months)

I co-founded SigmaWeb Telecom to make finding the right internet solution easier for people and businesses. Instead of spending hours comparing options, we streamlined the process by partnering with South Africa's top internet providers and delivering the best packages to meet each client’s specific needs. My focus was on building strong relationships with both clients and service providers, ensuring we offered competitive and reliable solutions. I handled account management and business development, working closely with partners to create strategies that improved customer satisfaction and drove business growth. One of the most rewarding parts of the job was helping clients navigate complex connectivity issues and finding solutions that gen

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Project Management Consultant

Techniplas

Apr 2020 - Jul 2020 (4 months)

In my freelance role as a Project Management Consultant at Techniplas, I was responsible for developing and executing a rightsizing project for the production team and implementing a new Warehouse Management System (WMS) for a manufacturing company in the automotive sector. The project required active outreach and engagement with internal teams to understand their needs, streamline operations, and identify opportunities for growth. A key focus was nurturing relationships with stakeholders across departments, ensuring alignment and clear communication. My role involved fostering collaboration between different teams, ensuring that all stakeholders were informed and engaged throughout the process. I also worked closely with leadership to dev

Group Account Director - Vietnam and Industrial Lead - Thailand - Integrated Facilities Management

JLL

Sep 2019 - Feb 2020 (6 months)

At JLL, I was responsible for leading Integrated Facilities Management in Vietnam while also overseeing industrial accounts in Thailand. My focus was on streamlining operations, improving service delivery, and driving cost efficiency across both markets. I worked closely with clients to understand their needs and tailored solutions to help them get the most value from their facilities. Managing cross-border operations required strong communication and coordination, especially when dealing with different business cultures and market dynamics. Additionally, my role included daily data reporting on SAP, which provided insights into our current customer base performance and compliance, enhancing our operational strategies. I was also responsibl

General Manager

Eveready

Oct 2018 - Aug 2019 (11 months)

As the General Manager at Eveready, I was responsible for overseeing key business operations, including supply chain and logistics, production, and manufacturing. My role required me to engage proactively with both internal teams and external stakeholders, ensuring that our operational processes were running smoothly and aligned with company goals. I collaborated closely with the executive team to formulate strategies, drive efficiencies, and identify new opportunities for business growth. I played a key role in developing strong relationships with vendors, third-party suppliers, and business partners, ensuring seamless coordination and delivery of goods. My focus on relationship management and effective communication allowed us to mainta

Group Operations Manager

BBF Safety Group

Aug 2016 - Sep 2018 (2 years 2 months)

As a Group Operations Manager at BBF Safety Group, I played a pivotal role in leading the company’s operations, driving strategies that shaped the production of high-quality personal protective equipment. My responsibilities encompassed overseeing the entire operations process, from design and planning to performance improvement and inventory management. My approach was centered around streamlining operations to improve efficiency while maintaining the highest product standards. I developed and implemented tactical plans that supported business strategies, actively driving growth and transformation within the company. This included taking the lead in strategic projects aimed at differentiating our product offerings, such as aligning our co

Divisional General Manager

BBF Safety Group

Sep 2014 - Jul 2016 (1 year 11 months)

As Divisional General Manager at BBF Safety Group, I was part of the senior management team, responsible for driving operational success within the Port Elizabeth manufacturing division. My role focused on optimizing production activities, managing quality control systems, and ensuring compliance with regulatory standards such as SABS. I played an instrumental role in shaping the division’s operations through the implementation of policies and procedures that aligned with corporate goals. In managing the production of safety footwear, I oversaw key activities including inventory management, stock holding optimization, and ensuring production met the company’s sales demands. I was dedicated to improving operational efficiencies and ensuring

Manufacturing Manager

BBF Safety Group

Jun 2013 - Aug 2014 (1 year 3 months)

As Manufacturing Manager at the Port Elizabeth Manufacturing Plant, I was responsible for overseeing the entire manufacturing process, ensuring the optimized production of high-quality, cost-effective personal protective equipment. I led a team of technical personnel across all stages of production, ensuring that each process adhered to the highest standards of quality and efficiency. My role involved directing operations, identifying opportunities for continuous improvement, and implementing strategies to enhance productivity. I collaborated closely with cross-functional teams to resolve operational challenges, improve processes, and ensure alignment with the company’s broader strategic goals. Additionally, I managed daily data reporting

Integrated Facilities Management - Lean Six Sigma Manager, Southern Africa

Johnson Controls

Nov 2011 - May 2013 (1 year 7 months)

As a member of the Global Strategic Programs Team at Johnson Controls, I was responsible for executing playbooks and deploying strategic programs across the EMEA region, with a particular focus on Sub-Saharan Africa. In this role, I worked closely with senior leaders and cross-functional teams to identify and scope Lean Six Sigma (LSS) initiatives that addressed key business challenges. My key responsibilities involved conducting fact-based analyses and problem-solving to uncover opportunities for business improvements. I developed actionable recommendations that drove significant impact across cost management, customer experience, and demand management. My work was integral to transforming business processes and aligning them with broader

Senior Customer Business Manager - Integrated Facilities Management

Johnson Controls

Nov 2009 - Oct 2011 (2 years)

In my role as Senior Customer Business Manager for Integrated Facilities Management at Johnson Controls, I was responsible for building and maintaining strong relationships with key executive customers in the EMEA region, particularly through the International Advanced Industrial Solutions (IAS) Team. My primary focus was on delivering exceptional service and ensuring that customer needs were consistently met, all while maintaining cost efficiency and operational effectiveness. I successfully led the recruitment, training, and development of core team members, fostering an environment of collaboration and high performance. I was deeply involved in the negotiation and management of SOWs, SLAs, and contracts with providers for both hard and

Factory Manager

Sovereign Foods Ltd

Jan 2007 - Oct 2009 (2 years 10 months)

As Factory Manager at Sovereign Foods, I was responsible for directing and supervising the daily operations of a busy food processing plant. My role involved ensuring the production process ran smoothly, efficiently, and safely by overseeing production personnel and maintaining operational standards. I developed and implemented detailed action plans to achieve production targets, ensuring that the team worked in alignment with company objectives. I played a key role in recruitment, training, and performance management, fostering a highly efficient workforce by providing them with the necessary skills and guidance to meet production goals. I took ownership of assessing plant operational procedures, identifying inefficiencies, and implement

Continuous Improvement Manager

Johnson Controls

Jan 2005 - Dec 2006 (2 years)

As Continuous Improvement Manager at Johnson Controls, I led a team of Lean and Six Sigma practitioners dedicated to optimizing organizational processes. My primary responsibility was to monitor and improve operational efficiencies, ensuring that all workflows were streamlined and aligned with the company’s quality management system. I worked closely with cross-functional teams to reduce process variation and identify opportunities for improvement, contributing to enhanced productivity and cost savings. By mapping out workflows, removing waste, and eliminating low-value activities, I provided actionable insights to the corporate management team, ensuring that the proposed solutions were practical and aligned with business goals. My role

Plant Engineer, Six Sigma Black Belt

Continental

Jan 2000 - Dec 2004 (5 years)

As a Plant Engineer and Six Sigma Black Belt at Continental, I was deeply involved in the Quality Management department, ensuring compliance with international automotive QMS standards. My responsibilities included leading significant business improvement projects by applying Lean Six Sigma methodologies and project management tools. I played a key role in identifying and defining potential projects aimed at supporting business growth. This involved quantifying and comparing various opportunities, working with leadership to prioritize initiatives, and securing the necessary business sponsorship to drive them forward. I actively managed risks and issues throughout the project lifecycle, ensuring timely resolutions and successful outcomes

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Production Manager

Kolossus Leather Resources

Jan 1998 - Dec 1999 (2 years)

As the Production Manager at Kolossus Leather Resources, I was responsible for overseeing the leather manufacturing production process, ensuring smooth and efficient operations across all stages of production. My key duties included planning and developing production schedules, allocating necessary resources, and ensuring stock levels were sufficient to meet production demands. I worked closely with both internal departments and external stakeholders, such as suppliers and clients, to ensure that production processes were aligned with business goals and that customer orders were completed on time and within budget. I also oversaw equipment utilization and implemented planned maintenance schedules to maximize operational efficiency. Qualit

Energy Conservation Manager

Anglo american

Jan 1995 - Dec 1997 (3 years)

As the Energy Conservation Manager at Anglo American, I was responsible for analyzing energy usage within the gold mining operations and developing an energy management plan to ensure cost-effective and efficient energy utilization while maintaining a high-quality mining environment. My role required me to assess current energy practices, identify opportunities for improvement, and develop strategies that aligned with both operational goals and sustainability objectives. I worked closely with cross-functional teams to implement energy-saving initiatives, including the introduction of renewable energy solutions that reduced costs and supported the company’s long-term environmental sustainability goals. My proactive approach involved identif

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Rescue Team Member (Proto Team)

MRS Training and Rescue the new name for Mines Rescue Service

Dec 1993 - Dec 1997 (4 years 1 month)

As a voluntary member of the Mines Search and Rescue Team (Proto Team), I was part of a dedicated group focused on emergency response and rescue operations in high-risk environments. My role involved ensuring the safety of my team and colleagues during challenging and often hazardous situations. I contributed to life-saving operations by responding quickly and effectively to incidents, including mine collapses and other emergencies, utilizing strong problem-solving and critical thinking skills. This experience required a high level of teamwork, precision, and leadership under pressure to coordinate with various teams and ensure swift and efficient action. Through my involvement, I honed my ability to remain calm under stress, make decisio

Maintenance Foreman

Anglo american

Jan 1993 - Dec 1994 (2 years)

As a Maintenance Foreman in the underground gold mining engineering team, I was responsible for overseeing the daily operations of the maintenance department, ensuring that all engineering and mechanical systems were functioning optimally to support uninterrupted mining operations. I led a team of skilled maintenance technicians and collaborated closely with other departments to prioritize and execute maintenance activities efficiently. I fostered a culture of safety and high performance within the team, providing guidance and support while ensuring that all activities adhered to strict safety and operational standards. My role also involved managing resources effectively, ensuring that all equipment and systems were regularly maintained,

Maintenance Fitter

Anglo american

Jan 1989 - Dec 1992 (4 years)

As a Maintenance Fitter in the deep-level underground gold mining operations, I was responsible for ensuring the reliable and efficient functioning of critical mining equipment and refrigeration plants. My role required a deep understanding of mechanical systems and the ability to perform complex repairs and preventative maintenance to minimize downtime and ensure operational continuity in a challenging environment. I collaborated closely with the engineering and operations teams to identify and address any mechanical issues promptly, contributing to a safer and more productive work environment. I also provided feedback on potential improvements to equipment and systems, helping the team enhance operational efficiency. My approach was pro

Aircraft Maintenance Technician

South African National Defence Force

Jan 1985 - Dec 1988 (4 years)

In my role as an Aircraft Maintenance Technician, I was responsible for the preventative and unplanned maintenance of fighter jet aircraft on an operational combat squadron during the Angolan Bush War. My work was critical to ensuring the readiness and safety of the aircraft, requiring high-level technical skills, attention to detail, and an unwavering commitment to operational excellence. I regularly worked under high-pressure situations, addressing urgent maintenance issues that directly impacted mission success. This role demanded strong problem-solving capabilities and the ability to think quickly, often making key decisions with limited information in high-stakes environments. I consistently demonstrated resilience, reliability, and

Daniel Kruger

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