I am a skilled self-starter professional with over six years of experience in Sales, Project
Management, technical support and BPOs for multinational companies. With a customercentric approach and a focus on customer success, I excel in building empathic relationships.
I'm transitioning to IT, specifically focusing on Cybersecurity. I've earned certifications,
practiced technical scenarios to enhance my skills, gain exposure, and assist fellow learners.
Thank you for reviewing my resume!
• Team Management:
In previous roles, I have successfully managed teams by leveraging Agile methodologies for
creating and implementing didactic tools aimed at providing visual training and establishing
internal procedures. This approach has resulted in enhanced productivity and streamlined
operations for the organizations I have worked with.
• Communication Skills:
My exceptional written and oral communication skills have been integrated with flexibility,
proactivity, and professionalism. I have established effective, fluid, adaptable and human
communication, providing solutions to various situations, fulfilling companies' objectives,
maintaining high standards in relationships with clients, and ensuring the due care of the
organization's reputation.
Overall, I bring a proven track record of delivering results and enhancing customer
satisfaction. I am confident that my skills and experience make me a valuable asset to any
organization seeking a dedicated and results-driven professional.
