Daniel Fernando Artunduaga Sotto

Daniel Fernando Artunduaga Sotto

About

Detail

E-Commerce Merchandising Coordinator at Achievers | Supply Chain Management, Data Analysis
Bogotá, Bogota, Colombia
Contact Daniel regarding: 
Flexible work
Starting at USD20/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Achievers
    Marketplace Merchandising Specialist
    Achievers
    Jun 2024 - Current (2 years 3 months)
    As a Marketplace Merchandising Specialist, I was responsible for developing and implementing merchandising strategies that enhanced product visibility and drove sales. I collaborated closely with cross-functional teams to ensure alignment on product launches and promotions, while also analyzing market trends to optimize our offerings. Additionally, I utilized 3D modeling skills to create visual representations of products for customers, enhancing their shopping experience and aiding in decision-making. My proficiency in SolidWorks contributed to the effective management of product designs, ensuring that our merchandising efforts were both innovative and aligned with customer expectations. - Applied technical skills in HTML and web performa
  • Asurion
    Premier Support Solutions Representative
    Asurion
    Feb 2023 - May 2024 (1 year 4 months)
    As a Premier Support Solutions Representative, I was responsible for delivering exceptional customer service and technical support to clients, ensuring their needs were met promptly and effectively. I collaborated closely with cross-functional teams to resolve complex issues and enhance customer satisfaction. Additionally, I utilized project management skills to oversee initiatives related to customer service improvements, ensuring that projects were completed on time and aligned with client expectations. Furthermore, I applied 3D modeling techniques to enhance our customer service applications for major clients like AT&T and Verizon, improving user experience and functionality. Moreover, I integrated AI-driven tools, such as ChatGPT, to st
  • Lean Solutions Group
    Logistics Coordinador
    Lean Solutions Group
    Jul 2021 - Dec 2022 (1 year 6 months)
    • Coordinate and oversee the end-to-end logistics operations to ensure timely and efficient transportation of goods. • Manage shipment documentation, including pre-alert reports, quoting, booking, and invoicing, ensuring accuracy and compliance with company standards. • Utilize advanced logistics software and tools to track shipments, optimize routes, and improve delivery times. • Collaborate with internal teams and external vendors to streamline logistics processes and resolve any transportation issues promptly. • Conduct market research and analysis to identify cost-effective shipping methods and negotiate favorable rates with carriers. • Maintain up-to-date knowledge of industry trends and regulations to ensure compliance and adapt to ch
  • Amazon
    Customer Service Associate
    Amazon
    Sep 2020 - Jul 2021 (11 months)
    • Provide exceptional customer service to Amazon customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. • Utilize Amazon’s customer service tools to manage and track customer interactions, ensuring timely and accurate responses. • Maintain comprehensive knowledge of Amazon’s products and services to assist customers effectively and provide accurate information. • Achieve high customer satisfaction ratings through professional, empathetic, and solution-oriented interactions. • Collaborate with team members and other departments to resolve complex issues and improve overall service processes. • Consistently meet or exceed performance metrics and quality standards, contributing to the team’s overall s
Education verified_user 0% verified
  • Universidad Nacional de Colombia
    Químico Farmacéutico, Química Farmacéutica
    Universidad Nacional de Colombia
    Jun 2020 - Jun 2025 (5 years 1 month)