Daniel Coronado Orozco

Daniel Coronado Orozco  new_releases

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|Trilingual Agent| Junior Data Analyst|
Mexico City, Mexico
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Résumé

Jobs verified_user 0% verified
  • Sitel
    Trilingual Customer Care Representative
    Sitel
    Jan 2022 - Mar 2026 (4 years 3 months)
    - Managed credit card fraud investigations, verifying customer documents and ensuring compliance with international data privacy regulations. - Acted as a liaison between English and French-speaking stakeholders to facilitate dispute resolution. - Facilitated resolution of 100+ customer disputes per month, improving resolution by 20%. - Conducted root cause analysis to identify fraud patterns and proposed actionable preventive strategies. - Translated financial and legal documents to support internal teams. - Collaborated with cross-functional teams to enhance process efficiency and mitigate risks. - Applied professional hospitality principles to deliver high-touch service and manage cross-cultural communications, directly enhancing the ove
  • C
    Profesor de inglés
    Colegio Mixto Antonio Nariño
    Feb 2021 - Mar 2022 (1 year 2 months)
    - Designed and implemented engaging lessons to teach vocabulary and grammar concepts effectively to children and adolescents. - Fostered a communicative environment in the classroom through conversation activities, role-playing, and listening exercises to enhance students' English proficiency. - Regularly evaluated student performance through written assessments, oral evaluations, and project-based tasks to track progress and tailor instruction accordingly. - Offered personalized assistance to students based on their unique learning needs, providing extra help, supplementary materials, and one-on-one tutoring sessions as required. - Incorporated cultural elements into lessons to broaden students' understanding of English-speaking cultur
  • C
    Profesor
    Colegio Distrital del Caribe
    Jan 2020 - Feb 2021 (1 year 2 months)
    Crear estrategias para el aprendizaje del inglés lengua extranjera. Evaluar los conocimientos semanalmente de los estudiantes. Proveer retroalimentación del proceso de aprendizaje de cada estudiante. Garantizar estrategias para tomar la prueba IFCES.
Education verified_user 0% verified
  • IBM
    Introduction to Artificial Intelligence (AI)
    IBM
    Aug 2024
  • Coursera
    Microsot
    Preparing Data for Analysis with Microsoft Excel
    Coursera, Microsot
    Jul 2024
  • Coursera
    Google AI Essentials
    Coursera
    Jun 2024
  • Cisco
    Data Analysis
    Cisco
    May 2024 - Jun 2024 (2 months)
  • E
    EF SET English Certificate 74/100 (C2 Proficient)
    EF Standard English Test EF SET
    Mar 2024
  • Coursera
    Satisfaction Guaranteed: Develop Customer Loyalty Online
    Coursera
    Mar 2024
  • Coursera
    Foundations of Digital Marketing and E-commerce
    Coursera
    Feb 2024
  • Coursera
    Think Outside the Inbox: Email Marketing
    Coursera
    Feb 2024
  • Coursera
    Make the Sale: Build, Launch, and Manage E-commerce Stores
    Coursera
    Feb 2024
  • Coursera
    Attract and Engage Customers with Digital Marketing
    Coursera
    Feb 2024
  • Coursera
    Assess for Success: Marketing Analytics and Measurement
    Coursera
    Feb 2024
  • Coursera
    From Likes to Leads: Interact with Customers Online
    Coursera
    Feb 2024
  • Coursera
    Étudier en France: French Intermediate course B1-B2
    Coursera
    Jan 2024
  • Coursera
    Autoridad, dirección y liderazgo
    Coursera
    Sep 2023 - Oct 2023 (2 months)
  • Coursera
    Autoridad, dirección y liderazgo
    Coursera
    Sep 2023
  • Coursera
    Technical Support Fundamentals
    Coursera
    Jul 2023
  • Coursera
    Technical Support Fundamentals
    Coursera
    Jun 2023 - Jul 2023 (2 months)
  • Servicio Nacional del Aprendizaje-SENA
    Servicio al cliente
    Servicio Nacional del Aprendizaje-SENA
    Mar 2018 - Apr 2018 (2 months)
  • Universidad del Atlántico
    Bachelor of Arts in Linguistics and English Language
    Universidad del Atlántico
    Feb 2015 - May 2023 (8 years 4 months)
  • Universidad del Atlántico
    Licenciatura, Formación de profesorado en idiomas extranjeros
    Universidad del Atlántico
    Feb 2015 - May 2023 (8 years 4 months)
  • ALIARSE
    COUNCIL OF EUROPE LEVEL A2
    ALIARSE
    Feb 2013 - Dec 2013 (11 months)
  • Universidad del Atlántico
    Diploma in English Language
    Universidad del Atlántico
    Aug 2011 - Dec 2014 (3 years 5 months)
  • I
    High School Diploma
    IDDI Nueva Granada
    Feb 2011 - Dec 2014 (3 years 11 months)
  • I
    Bachiller
    IDDI Nueva Granada
    Jan 2010 - Dec 2014 (5 years)
Projects (professional or personal) verified_user 0% verified
  • E
    English Course
    - Teacher