Daniela Alejandra Torrez Jiguchi Translate, online assitant

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Customer Service Agent

BTO - Call Novo

Dec 2023 - Current (2 years 6 months)

As a Customer Service Agent, I provided technical support and engaged in live chat to assist customers with various inquiries and issues. I gathered information from clients to help them select the best products for their projects, ensuring effective communication through phone calls, live chat, and email. I utilized administrative assistance skills to streamline customer interactions and enhance service delivery, contributing to overall customer satisfaction. Additionally, I applied my drawing and architectural knowledge to review and provide architectural solutions based on our cable railing systems, effectively interpreting plans and communicating these solutions to customers, thereby enhancing their understanding and satisfaction with o

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Community Manager / Receptionist

Santander Veterinary

May 2022 - Oct 2023 (1 year 6 months)

As a Community Manager / Receptionist, I effectively managed social media platforms, focusing on content creation and video editing to enhance engagement and visibility. My responsibilities included overseeing payroll and staff performance, ensuring a high level of operational efficiency. I also handled reception duties, providing exceptional customer service to clients. Additionally, I utilized account management skills to oversee the veterinary social media accounts, leveraging artificial intelligence (AI) to develop and refine marketing scripts and promotional content, which significantly contributed to the clinic's growth and outreach efforts. My proficiency in administrative assistance, customer relationship management (CRM), and Micro

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Property manager

Aug 2021 - Current (4 years 10 months)

* Manage operations for a portfolio of three residential units, overseeing tenant relations, maintenance, and financial administration. * Coordinate and schedule maintenance with vendors (electricians, plumbers, contractors), ensuring timely issue resolution. * Serve as primary point of contact for tenants, handling inquiries, conflict resolution, and lease-related matters. * Collect rent payments, track financial records, and enforce property policies and agreements. * Conduct tenant meetings and establish property rules to maintain compliance and community standards. * Act as on-site representative for an absentee owner, independently resolving operational and property issues.

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Project Coordinator

Conexo S.R.L.

Oct 2020 - Mar 2022 (1 year 6 months)

• Managed social media and created digital arts to enhance online presence and engagement. • Translated and interpreted audiovisual material, ensuring accurate communication across languages. • Edited videos and managed platforms to deliver high-quality content. • Utilized administrative assistance skills by organizing meetings with clients and managing schedules for both my boss and clients. • Coordinated Zoom meetings for coaching classes with over 50 participants, as well as individual sessions, providing tools and resources to help them improve their skills. • Created PowerPoint presentations and Excel documents to support these initiatives. • Leveraged account management experience to foster strong business relationships with clients,

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Waitress / Bartender

Meraki Theater Bar

Jan 2019 - Mar 2020 (1 year 3 months)

• Performed in various roles in customer service

Secretary

SERVIMAX

Dec 2018 - Aug 2020 (1 year 9 months)

• Provided comprehensive reception and administrative support, ensuring efficient daily operations. • Managed content creation and social media platforms to enhance the organization's online presence. • Tracked and managed workers' hours and compensation, accurately reflecting hours worked to ensure compliance and accurate payroll processing.

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Junior Architect

Visionary Vanguard Construction Company

Aug 2018 - Dec 2018 (5 months)

• Designed 2D hydro-sanitary and electrical plans, ensuring compliance with industry standards and client specifications. • Conducted site supervision and performed metric calculations to maintain project timelines and quality. • Managed client databases, effectively organizing data related to client needs and budgets, which facilitated better communication and project alignment with client interests. • Utilized strong skills in budget management and cost estimation to ensure projects remained within financial constraints while meeting all material quantification requirements. • Leveraged Microsoft Excel for detailed construction documentation management and materials estimating, enhancing overall project efficiency and accuracy.

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Sales Manager

Scratch Boutique

Jan 2013 - Mar 2014 (1 year 3 months)

• Worked in multiple roles within sales and service

Daniela Alejandra Torrez Jiguchi

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