Debt Collection Agent
Corporación Nacional de Telecomunicaciones CNT EP
Jul 2018 - Apr 2019 (10 months)
- Contacted clients for debt collection, ensuring effective communication and problem resolution.
- Conducted online research to locate and verify client data through digital platforms and open web sources, which supported outreach efforts and enhanced the overall collections process.
- Provided client support through various channels, including email, chat, and calls, which improved customer relations and facilitated smoother debt resolution.
- Utilized Microsoft Excel to manage and update client databases, ensuring accurate records that supported efficient debt collection efforts.