Daniel Alejandro Operations and Customer Support Coordinator

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Operations And Customer Support Coordinator

Airpals Technology

Feb 2024 - Current (2 years 5 months)

• Managed high-volume inbound calls, delivering exceptio nal service to customers in need of assistance, achieving an overall positive feedback score of 70%. • Analyzed patterns in customer inquiries to identify areas for product or service improvements. • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible. • Collaborated with cross-functional teams to improve overall product quality and customer experience.

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Operations and Customer Support Coordinator

Airpals Technology

Jan 2024 - Sep 2024 (9 months)

Created customer service policies and procedures that standardized customer service operations and improved customer experience Documented customer support processes and procedures, resulting in a 23% reduction in customer support errors Spearheaded cross-department initiatives to optimize product quality and boost the overall customer experience Developed customer relationships and provided ongoing support to ensure customer satisfaction and retention

Jr. Conference Producer

Opal Group

Dec 2022 - Dec 2023 (1 year 1 month)

Streamlined event logistics and vendor management, leading to a 10% increase in divisional profits Provided status reports to senior leadership on event planning, risk management, and resource allocation for successful execution Facilitated three large-scale conferences with 50+ Director-level attendees from Fortune 500 companies, enhancing engagement and delivering measurable value Collaborated with sales and production teams to develop and allocate the division's annual budget, aligning with financial goals and operational priorities

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Delegate Acquisitions Representative

Opal Group (Remote)

Dec 2021 - Dec 2022 (1 year 1 month)

Engaged potential attendees via cold calling, emailing, and social media, while identifying and confirming speakers to drive event attendance Built long-term attendee relationships, expanding the customer base across events, and promoted Opal's initiatives to C-Level executives Managed a prospect pipeline in CRM to achieve sales goals, ensuring top-tier customer service with strong written and verbal communication

Jr. Conference Producer (Sales Rep)

Opal Group

Jul 2021 - Dec 2023 (2 years 6 months)

• Facilitated networking opportunities among conference attendees, promoting valuable connections within the industry. • Supported sales teams with prospective clients by suggesting logistics, creating custom menus and coordinating with outside vendors. • Assisted senior leadership by creating comprehensive status reports on planning, scheduling, cancellations, inquiries, resourcing, risk mitigation, and proposal development for various events. • Executed strategic plans that increased business and drove divisional profit growth by 10%. • Optimized educational experiences by tailoring methods and techniques to individual student needs, leading to measurable improvement through personalized teaching strategies. • Delivered detailed pr

Daniel Alejandro

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