Daniela Garay Turizo
About
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Itagüi, Antioquia, Colombia
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work
Full-time jobs
Starting at
USD5/hour
groups
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Résumé
Jobs
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- OBilingual Monitor /SalesOMG Worlwide SAS,Aug 2019 - Jul 2025 (6 years)Successfully secured sales while providing exceptional bilingual customer service. Built strong client relationships by actively listening to their needs, understanding their requirements, and effectively communicating product/service information in both English and Spanish. Additionally, utilized Google Workspace daily to manage reports, coordinate team activities, and facilitate communication, ensuring seamless operations and effective meeting scheduling. Furthermore, employed messaging apps to maintain constant communication with customers, allowing for prompt responses to their needs and enhancing the sales process. I also regularly used Microsoft 365 to create detailed reports and maintain a timeline of my work and my team's activities
- TCustomer Service RepresentativeTELEPERFORMANCE,Jan 2017 - Jun 2019 (2 years 6 months)As a Customer Service Representative, I provided exceptional customer service for a transportation company, managing ride schedules, pricing, and route information to ensure a seamless travel experience for customers. I effectively communicated with customers, addressing inquiries and resolving issues related to their travel needs. Additionally, I utilized Microsoft 365 to track daily activities, monitor customer requests, and maintain effective communication with my team through cloud collaboration, enhancing our overall service delivery. My role also involved frequent digital outreach, as I engaged in continuous chat interactions with customers, ensuring their needs were met promptly and fostering a positive customer experience.
- PNIRs Area AnalystPremex SA,Jun 2016 - Dec 2016 (7 months)During my career internships, I gained valuable experience in near-infrared spectroscopy analysis. I utilized specialized instrumentation to determine the composition of key substances used in animal feed production. This hands on experience provided me with a strong foundation in analytical chemistry and a deep understanding of quality control within the animal feed industry
Education
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- cGraphic Design, Graphic Design AssistantcesdeJun 2023 - Dec 2024 (1 year 7 months)
Facultad de minas, Chemical EngineerUniversidad Nacional de ColombiaJan 2011 - Dec 2016 (6 years)- IBachelorInstitución Educativa Liceo Panamericano CampestreJan 2004 - Dec 2010 (7 years)High School
Projects (professional or personal)
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- Design of "Corriente de AburráCESDE S.AJun 2023 - Dec 2024 (1 year 7 months)- Conceptualized, designed, and produced a comprehensive magazine detailing the history and impact of the Medellín River on the city and surrounding communities. This project involved extensive research and visual storytelling to illustrate the river's significance and its influence on the region's development. - Additionally, I utilized digital outreach strategies to promote the magazine, ensuring it reached a wider audience. I also crafted compelling email copy for advertising campaigns, enhancing engagement and interest in the publication. This experience further honed my project management skills, as I coordinated various elements of the design and marketing processes to deliver a cohesive final product.