Detail-oriented person with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in english and spanish and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives maniging adobe suite if needed.
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Bilingual Monitor /Sales
OMG Worlwide SAS,
Aug 2019 - Current(5 years 10 months)
Successfully secured sales while providing exceptional bilingual customer service. Built strong client relationships by actively listening to their needs, understanding their requirements, and effectively communicating product/service information in both English and Spanish. Additionally, utilized Google Workspace daily to manage reports, coordinate team activities, and facilitate communication, ensuring seamless operations and effective meeting scheduling.
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Customer Service Representative
TELEPERFORMANCE,
Jan 2017 - Jun 2019(2 years 6 months)
Provided exceptional customer service for a transportation company. Responsibilities included managing ride schedules, pricing, and route information. I effectively communicated with customers, addressing inquiries and resolving issues related to their travel needs.
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NIRs Area Analyst
Premex SA,
Jun 2016 - Dec 2016(7 months)
During my career internships, I gained valuable experience in near-infrared spectroscopy analysis. I utilized specialized instrumentation to determine the composition of key substances used in animal feed production. This hands on experience provided me with a strong foundation in analytical chemistry and a deep understanding of quality control within the animal feed industry
Conceptualized, designed, and produced a comprehensive magazine detailing the history and impact of the Medellín River on the city and surrounding communities. This project involved extensive research and visual storytelling to illustrate the river's significance and its influence on the region's development