Customer Success Coordinator
Lean Solutions Group
Jan 2023 - Apr 2024 (1 year 4 months)
Organized and detail-oriented professional with experience as a Customer Success Coordinator in the logistics sector. My role has included key tasks such as data entry, track & trace, email screening and replying, scheduling appointments with warehouses, reviewing proof of deliveries (PODs), analyzing shipment reports, and providing clients with timely updates and support. I focus on ensuring smooth communication between all parties involved, improving processes, and enhancing the customer experience.