Daniela Carvalho de Rubio

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Social Media Manager

Arch Motion

Mar 2024 - Current (2 years 1 month)

Social media management, monthly content planning and Instagram feed layout creation. Copywriting, image and video creation and editing for social media posts. Direct line of communication with clients.

Customer Service Representative

Paricus

Sep 2023 - Oct 2023 (2 months)

Customer Service Agent

Influx

Jun 2023 - Sep 2023 (4 months)

Full-time position at Influx. I answer inbound calls from American customers on Ring Central in English. I help with scheduling and handle problems on QuickBase. I also make outbound calls to customers and an affiliate support team. 80-100 calls a day

Customer Service Agent Freelancer

Influx

Jan 2023 - Sep 2023 (9 months)

Customer Service freelance at Influx. I was trained to answer tickets on Zendesk in English and took internal courses on customer service best practices. I also answered live chats on Zendesk in Portuguese and in English.

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Temporary Cashier

Via Mia

Dec 2022 - Jan 2023 (2 months)

Issued receipts in the POS system quickly and efficiently, answered calls and helped customers on Whatsapp and Instagram. Updated spreadsheets and dealt with the books. I was responsible for registering and following up with product analysis.

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Web Developer

Sodalita

Mar 2021 - Jul 2021 (5 months)

Sodalita Project Programmed the webcomic's website, per the clients' requests. I used the template engine Pug.js and the library ScrollMagic with JavaScript.

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Volunteer Attendant

Pontifícia Universidade Católica do Rio de Janeiro / PUC-Rio

Jan 2019 - Aug 2019 (8 months)

Assisted customers with book exchanges.

Daniela Carvalho de Rubio

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