Graphic Designer | Social Media Manager | Customer Service Representative
Rio de Janeiro, State of Rio de Janeiro, Brazil
Experience with Design Software, such as Adobe Package and Figma; visual communication ability; video and photo editing; knowledge of content management for social media platforms; good communication and writing abilities.
I value teamwork and I also have a high individual performance. I am proactive, detail-oriented and a quick learner. I thrive in dynamic environments and consider organization essential for greater performance and functionality. My priority is quality and efficiency in the final product delivery.
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Jobs
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Social Media Manager
Arch Motion
Mar 2024 - Current(2 years 1 month)
Social media management, monthly content planning and Instagram feed layout creation. Copywriting, image and video creation and editing for social media posts. Direct line of communication with clients.
Customer Service Representative public Remote experience
Paricus
Sep 2023 - Oct 2023(2 months)
Customer Service Agent public Remote experience
Influx
Jun 2023 - Sep 2023(4 months)
Full-time position at Influx. I answer inbound calls from
American customers on Ring Central in English. I help with
scheduling and handle problems on QuickBase. I also make outbound calls to customers and an affiliate support team. 80-100 calls a day
Customer Service Agent Freelancer public Remote experience
Influx
Jan 2023 - Sep 2023(9 months)
Customer Service freelance at Influx. I was trained to answer
tickets on Zendesk in English and took internal courses on
customer service best practices. I also answered live chats on
Zendesk in Portuguese and in English.
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Temporary Cashier
Via Mia
Dec 2022 - Jan 2023(2 months)
Issued receipts in the POS system quickly and efficiently,
answered calls and helped customers on Whatsapp and
Instagram. Updated spreadsheets and dealt with the books. I was responsible for registering and following up with product analysis.
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Web Developer
Sodalita
Mar 2021 - Jul 2021(5 months)
Sodalita Project Programmed the webcomic's website, per the clients' requests. I used the template engine Pug.js and the library ScrollMagic with JavaScript.
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Volunteer Attendant
Pontifícia Universidade Católica do Rio de Janeiro / PUC-Rio
Jan 2019 - Aug 2019(8 months)
Assisted customers with book exchanges.
Education
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DIGITAL MEDIA DESIGN
(Pontifícia Universidade Católica - PUC-Rio)
Jan 2016 - Jan 2021(5 years 1 month)
BIOLOGY
Universidade Federal do Rio de Janeiro
Feb 2015 - Dec 2015(11 months)
Projects (professional or personal)
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Momento
Pontifical Catholic University of Rio de Janeiro, PUC-Rio