Daniela Burgos
Download
Recommend
Messages
Share
Daniela Burgos

Daniela Burgos

About

Detail

Quality Analyst
Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    F
    Sykes
    Customer Service representative / Quality Analyst
    FOUNDEVER CORPORATION COLOMBIA S.A.S., Foundever - Cisco, Sykes
    Dec 2019 - Dec 2023 (4 years 1 month)
    o Answering phones and chat from customers professionally and responding to customer inquiries and complaints. o Participate in the design process to understand, analyze and influence the application/service/system to be tested. o Identify the risks and appropriate test coverage to validate new features as well as regression and develop test plans and cases. o Come up with more efficient ways to test features and identify the area of evaluations that can be automated. o Install and configure the system accordingly. o o To determine monitoring workloads for all team managers and other quality monitoring engineers within the account o To monitor the service based on pre-established parameters and fulfilling account's needs such as number of m
  • L
    Host – Server
    Landry's Restaurants, Inc.
    Mar 2017 - Jun 2018 (1 year 4 months)
    o Handle cash, credit or check transactions with customers o Scan goods and collect payments o Ensure pricing is correct o Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change o Engages with customers in a friendly manner o Knowledge of the menu with ability to make suggestions o Ensure tables are enjoying their meals and take action to correct any problems o Collect payments from table
  • H
    Front desk Receptionist
    Hotel Park Inn by Radisson
    Jun 2016 - Dec 2016 (7 months)
    • List of Duties o Register and check guest in o Verify guest´s payment method o Provide accurate information about local attractions and services o Contact with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests o Provide accurate information about local attractions and services o Complete and maintain any incident reports, daily activity reports or other reports requested by management o Manage conference room bookings and scheduling o Close guest accounts and check guests out o Managing incoming calls and customer service inquiries o Identifying and assessing customers' needs to achieve satisfaction o Manage large amounts of incoming calls o Handle customer complaints; provide appr
  • H
    Cashier
    HOTEL MOVICH BURO 51
    Dec 2015 - May 2016 (6 months)
    • List of Duties o Handle cash, credit or check transactions with customers o Scan goods and collect payments o Ensure pricing is correct o Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change o Managing incoming calls and customer service inquiries o Identifying and assessing customers' needs to achieve satisfaction o Manage large amounts of incoming calls o Handle customer complaints; provide appropriate solutions and alternatives within the time limits o Handle immigration documents, making copies for information and security reasons o Handle Opera Software
  • h
    Cashier, guest service, receptionist
    hotel Four Points By Sheraton
    Oct 2014 - Oct 2017 (3 years 1 month)
    October 2017 Cashier, guest service, receptionist • List of Duties o Register and check guest in o Verify guest´s payment method o Provide accurate information about local attractions and services o Contact with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests o Provide accurate information about local attractions and services o Complete and maintain any incident reports, daily activity reports or other reports requested by management o Manage conference room bookings and scheduling o Close guest accounts and check guests out o Handle cash, credit or check transactions with customers o Scan goods and collect payments o Ensure pricing is correct o Count money in cash drawers at the
Education verified_user 0% verified
  • Universidad Autónoma del Caribe
    HOTEL AND TOURISM BUSINESS ADMINISTRATION
    Universidad Autónoma del Caribe
    Feb 2011 - Nov 2017 (6 years 10 months)