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Daniela Ibarra

About

Detail

San Salvador, San Salvador Department, El Salvador
Contact Daniela regarding: 
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Full-time jobs
Starting at USD6/hour
Flexible work
Starting at USD6/hour
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Internships
Starting at USD750/month
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Finding mentors

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Concentrix
    Customer Service & Back-Office Representative
    Concentrix
    Mar 2025 - Mar 2026 (1 year 1 month)
    ● Remote management of 150+ weekly e-commerce cases, serving as the main point of contact between international vendors and carriers. ● Data entry and case tracking using internal case management tool, ensuring accurate information available for team review. ● Executed proactive follow-ups and communication strategies, increasing customer satisfaction by resolving critical delivery delays. ● Ensured compliance with Quality Assurance (QA) and operational efficiency targets (AHT/CHT) set by the account.
  • U
    Customer Service, Back Office & Technical Support
    Ubiquity Global Services El Salvador
    Jan 2024 - Dec 2024 (1 year)
    Managed administrative back-office tasks for GoDaddy and Clearent accounts, maintaining organized records through advanced ticketing systems. Troubleshot and resolved technical configuration errors for client websites, ensuring seamless e-commerce platform functionality. Administered database updates and financial data entry, streamlining the auditing process for high-volume payment processing terminals. Resolved technical issues on payment processing terminals and e-commerce platforms via ticketing systems.
Education verified_user 0% verified
  • C
    General High School Studies
    Colegio Hebrón de El Salvador
    Jan 2015 - Nov 2017 (2 years 11 months)
    • General High School Studies
  • U
    Translation and Interpretation of English
    Universidad Evangélica
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Translation and Interpretation of English