Daniela Aldana

Daniela Aldana  new_releases

About

Detail

Operations Executive Assistant | Operations at Startups | Customer Service
Medellín, Antioquia, Colombia

Contact Daniela regarding: 
work
Full-time jobs
Starting at USD2K/month
Flexible work
Starting at USD20/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • E
    Executive Marketing Assistant public Remote experience
    Apr 2024 - Current (2 years 1 month)
  • U
    UGC Content Creator public Remote experience
    Jan 2024 - Current (2 years 4 months)
  • A
    Operations Assistant public Remote experience
    AltAgency
    Jul 2023 - Current (2 years 10 months)
  • C
    Content Creator
    Jan 2022 - Jan 2024 (2 years 1 month)
    - In partnership with the Health Department of Medellín, and with the strategy "Dame Razones", we create content in order to promote mental health and reducing the suicide cases along the city. -
  • Rappi
    Restaurants Onboarding Coordinator
    Rappi
    Sep 2021 - Feb 2024 (2 years 6 months)
    As a Restaurants Onboarding Coordinator, I was responsible for facilitating the onboarding process for new restaurant partners, ensuring a seamless integration into our platform. This involved collaborating with various teams to streamline operations and enhance partner satisfaction. Additionally, I worked with different vendors across multiple countries, leveraging AI-based solutions to improve our performance, quality, and speed. This collaboration enabled our team to reduce multiple metrics, ultimately enhancing the overall efficiency of the onboarding process.
  • Rappi
    LatAm Quality Assurance Operations Coordinator
    Rappi
    Apr 2021 - Sep 2021 (6 months)
  • Rappi
    LatAm Restaurant Onboarding Supervisor
    Rappi
    Feb 2021 - Apr 2021 (3 months)
  • BPO Global Services
    Team Lead
    BPO Global Services
    Nov 2020 - Feb 2021 (4 months)
    - Increase the save rate 5% over the goal - Kept the abandon rate at 2% and a service level of 98% - Increased the QA scores and maintain them for 3 months at an 89% - Responsibilities - Generate insights for continuous improvement of the processes and/or products involved in our operations. - Hire, train and manage a team of +25 agents - Design and organize work routines, guaranteeing completion of OKRs - Work towards automating processes and reducing operational efforts, mistakes, and re-processes
  • BPO Global Services
    Customer Service Representative
    BPO Global Services
    Feb 2020 - Nov 2020 (10 months)
    - Highest personal save rate, 15% between the +15 agents. - Agent of the month June 2020, with QA scores of %100. - Responsible for assuring customer satisfaction and issue resolution on each contact. - Determine charges for services requested, collect deposits or payments or arrange for billing. - Refer unresolved customer grievances to designated departments for further investigation.
  • Cultural Care Au Pair
    Au Pair
    Cultural Care Au Pair
    Jan 2018 - Jan 2020 (2 years 1 month)
    - Coordinated different types of activities to enhance physical and intellectual development. - Offered positive and nurturing environments to support child social and emotional growth. - Attend and organize family events and holiday celebrations. - In charge of planning and shopping of groceries weekly.
  • C
    Intern
    Camino Real Hotels
    Jul 2016 - Nov 2016 (5 months)
    - Prepares and cooks menu items to established quality standards. Ensures items are timely coordinated with other kitchen operations, presented at proper portions and temperatures, with all dish components present. - Assist with receiving and storing products. - Ensures kitchen sanitation standards are met in designated areas and assists in maintaining cleanliness in kitchen and food storage areas. - Observes food serve safe practices. - Performs other tasks and duties as required.
  • M
    Volunteer
    Moveo Lab
    Oct 2015 - Nov 2016 (1 year 2 months)
    - Volunteer at Fan Zone Formula 1 Grand Prix Mexico 2016
  • L
    Figure Skating Coach
    Liga Antioquena de Patinaje
    Jan 2014 - Dec 2017 (4 years)
    - Participating in local, national, regional, and international competitions representing my city and my country in different types of modalities. - Worked with coaches and trainers to understand and implement improvement strategies. - Accepted coaching, constructive criticism, and recognition with humility and composure. - Trained extensively 40 hours per week for upcoming competitions to perform at top-level.
  • P
    Artistic Roller Skating Coach
    PAEN Club de Patinaje de Envigado
    May 2013 - Jul 2014 (1 year 3 months)
    - Trainer of new talents
  • A
    Artistic Roller Skating Coach
    Athor Club
    Jan 2012 - Aug 2015 (3 years 8 months)
    - Coach of new talents in order to take athletes to be part of the nacional team
  • C
    Athlete
    Colombia National Team
    Jan 2012 - Sep 2017 (5 years 9 months)
    - Participating in local, national, regional, and international competitions representing my city and my country in different types of modalities. - Worked with coaches and trainers to understand and implement improvement strategies. - Accepted coaching, constructive criticism, and recognition with humility and composure. - Trained extensively 40 hours per week for upcoming competitions to perform at top-level.
Education verified_user 0% verified
  • Escuela de Gastronomía Mariano Moreno
    Cocinero y pastelero , Cocinero Pastelero
    Escuela de Gastronomía Mariano Moreno
    Jan 2014 - Jan 2016 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • R
    RICHARD GARCIA VIRTUAL ASSISTANT
  • R
    Rappi