Dancun Omondi Okoth

S

Customer Service Executive

Sunculture Kenya Ltd

Jan 2012 - Jan 2021 (9 years 1 month)

Mid level Customer Service Executive Nairobi , Kenya 2021-12-01 2023-02-01 1. Answer team member questions, help with team member problems, and oversees team member work for quality and guideline compliance. 2. Train new members on SOPs for the after-sales team. 3. Maintain a positive, empathetic, and professional attitude toward customers at all times. 4. Ensure customer satisfaction and provide professional customer support. 5. Keep records of customer interactions, comments, and complaints on Fresh Desk and other systems 6. Provide feedback on the eficiency of the customer service process. 7. Provide encouragement to team members by sharing important communication.

M

Customer Service Representative

MultiChoice Group

Jan 2012 - Jan 2017 (5 years 1 month)

Mid level Customer Service Representative Nairobi , Kenya 2017-12-01 2018-12-01 1. Respond to telephone calls from customers as per the established customer care standards and criteria. 2. .Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. 3. Build and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. 4. Upselling a new product to existing customers. 5. Providing customers with product and service information. 6 Identifying, researching, and resolving customer issues. 7 Providing hands-on technical and system support to all users.

M

Telesales Representative

M-KOPA Solar

Jan 2011 - Jan 2020 (9 years 1 month)

Mid level Telesales Representative Nairobi , Kenya 2020-11-01 2021-11-01 1. Tele-selling: Calling our existing customers to upgrade them to Televisions and other products which the company has to offer. 2. Conversation objectives: Responsible for ensuring the campaign achieves its conversions and objectives. 3. Quality objectives: To ensure the quality of calling adheres to set quality standards 4. Talk time objectives: To adhere to expected talk time benchmarks to maximize productivity.

Associate Representative(Artificial Intelligence)

Samasource

Jan 2008 - Jan 2017 (9 years 1 month)

Entry level Associate Representative(Artificial Intelligence) Nairobi , Kenya 2017-08-01 2017-11-01 1. Process data work as assigned through resolving discrepancies, tagging, or capturing by using standard 2. procedures and/or returning incomplete documents to the team leader for resolution 3. Maintain data work requirements by following data program techniques, and procedures as well as meeting and 4. Maintaining the required quality threshold 5. Verify entered data by reviewing, correcting, deleting, or rendering data; purging files to eliminate duplication of data 6. Contribute to team effort by accomplishing related results as needed.

M

Telesales Executive(Log Book Finance)

Momentum Credit

Jan 2001 - Jan 2019 (18 years 1 month)

Mid level Telesales Executive(Log Book Finance) Nairobi , Kenya 2019-01-01 2020-09-01 1. Present, promote, and sell products/services using solid arguments to existing and prospective customers. 2. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. 3. Establish, develop, and maintain positive business and customer relationships. 4. Reach out to customer leads through cold calling. 5. Expedite the resolution of customer problems and complaints to maximize satisfaction 6. Achieve agreed-upon sales targets and outcomes within the schedule. 7. Coordinate sales efforts with team members and other departments. 8. Analyze the territory/market's potential, and track sales, and status reports. 9. Supply

Dancun Omondi Okoth

About

Detail

Timeline

Résumé

Languages:

Dancun's behavioral traits
Dancun's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.