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Daniel Cardona Mejia

About

Detail

Service engineer Sr.
Colombia
Contact Daniel regarding: 
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Full-time jobs
Starting at USD60k/year
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Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Valle Solutions
    Project Lead public Remote experience
    Valle Solutions
    Oct 2025 - May 2026 (8 months)
    En mi rol superviso las operaciones diarias, siendo el punto principal de contacto para el equipo, resolviendo problemas técnicos, garantizando la cobertura de turnos y gestionando ajustes de horario e incapacidades con Recursos Humanos. Acompaño a los nuevos integrantes asegurando que reciban el equipo y los recursos necesarios desde el primer día. También realizo seguimiento del desempeño mediante reportes semanales y mensuales basados en KPIs, analizo resultados y brindo retroalimentación continua a través de sesiones individuales. Participo en procesos de reclutamiento y capacitación, conduzco entrevistas, lidero entrenamientos, realizo reentrenamientos cuando es necesario y guío a los nuevos miembros durante su periodo de adaptación.
  • CarNow
    Customer Success Manager | Performance Support Agent
    CarNow
    Jan 2023 - Dec 2025 (3 years)
    At CarNow, I ensure seamless client onboarding, retention, and product adoption, acting as a trusted advisor to enhance customer satisfaction and engagement. I proactively address client needs, mitigate risks, and identify growth opportunities through upselling and cross-selling. As a Performance Support Agent, I provide real-time assistance to customers, troubleshoot technical issues, and optimize their use of CarNow’s platform. By leveraging data-driven insights, I refine support strategies and improve overall service efficiency. With strong problem-solving skills and a customer-centric approach, I align teams, streamline processes, and drive long-term success for both clients and the company. - Integrated artificial intelligence tools t
  • CAC GROUP LA
    Project Manager | Business Developer | Maintenance Specialist
    CAC GROUP LA
    Jan 2015 - Nov 2022 (7 years 11 months)
    As a Project Manager | Business Developer | Maintenance Specialist, I led strategic initiatives across business development, project management, and maintenance operations, driving efficiency and growth in industrial and technology-driven environments. Spearheaded maintenance plans for new and existing equipment, optimizing asset lifecycle management and minimizing downtime through proactive monitoring and resource allocation. Played a key role in business expansion efforts, conducting market research and financial analysis to assess new investment opportunities. Successfully redefined the company's market positioning in Lima, Peru, by identifying potential clients, streamlining administrative processes, and expanding service offerings to n
  • C
    R+D Engineer
    CI Colauto SA
    Apr 2014 - Dec 2014 (9 months)
    At C.I. Colauto, I played a key role in identifying and resolving production process issues, designing and implementing technical solutions that optimized operational efficiency. I conducted a detailed analysis of resolution options, considering the impact on time, costs, materials, and resources, and presented well-founded recommendations to gain stakeholder consensus. A significant part of my work involved leading three teams in the implementation of solutions using the Kaizen methodology. During the company’s annual convention, these teams were recognized for achieving savings of over $100,000 annually in production issues. This success was made possible through a collaborative approach and a continuous improvement process that allowed u
Education verified_user 0% verified
  • IEBS Business School
    Master's degree, Information Technology Project Management
    IEBS Business School
    Jan 2023 - Dec 2024 (2 years)
  • Universidad Eafit
    Ingeniero Mecánico
    Universidad Eafit
    Jan 2008 - Dec 2013 (6 years)