Director of Commercial Operations
InnobaCall
Jul 2022 - Jan 2023 (7 months)
• I designed and implemented the commercial and operational structure from scratch, aligning it with the company's strategic objectives.
• I established key performance indicators (KPIs) to evaluate the performance of the commercial area, fostering data-driven decision-making.
• I introduced and led the implementation of the OKR methodology for the first time in the company, achieving greater clarity and focus on goal achievement.
• I structured, led, and developed high-performing teams at mid-senior and junior levels.
• I designed and implemented highly effective marketing strategies to generate high-quality leads.
• I spearheaded processes for attracting, negotiating with, and retaining clients, ensuring solid and sustainable business rel