DAJANYS I. PEREZ GARCIA Business Management

Logistics and administrative coodinator

Lean Solutions Group

Aug 2024 - Sep 2025 (1 year 2 months)

Como Coordinador Logístico y Administrativo, fui responsable de la gestión integral de los procesos logísticos, asegurando la eficiencia en la cadena de suministro y la satisfacción del cliente. Utilicé software de gestión de proyectos para coordinar tareas y optimizar flujos de trabajo, mientras que la documentación de procesos y la gestión de datos fueron fundamentales para mantener la organización y la transparencia. Además, implementé prácticas de gestión de relaciones con los clientes (CRM) para mejorar la comunicación y el servicio al cliente. Aunque la gestión financiera no era parte de mis responsabilidades directas, mi atención al detalle y habilidades organizativas en la gestión de datos y procesos contribuyeron a mantener un fluj

Bilingual Technical Support

RAM BPO

Aug 2022 - Aug 2024 (2 years 1 month)

As a Bilingual Logistic/Technical Support specialist, I provided exceptional customer support by effectively interpreting and translating technical information for diverse clients. My role involved utilizing Microsoft Office and Magaya Software to assist users in navigating their systems efficiently. I also managed scheduling and calendar tasks to ensure timely support delivery. Additionally, I leveraged my knowledge of QuickBooks, which has an API integration with our software, to train clients on its proper usage, enhancing their overall experience and proficiency with the tools. My commitment to virtual assistance ensured that clients received comprehensive support tailored to their needs. Furthermore, I applied my understanding of trave

Part Time Integrated Agent

American Airlines

Mar 2021 - May 2021 (3 months)

As a Part Time Integrated Agent, I provided exceptional customer service while managing check-in and gate operations, ensuring a seamless experience for all passengers. My role involved utilizing various administrative and logistical skills to maintain efficient workflows and enhance customer satisfaction. Additionally, I leveraged my knowledge of project management software to streamline processes and improve overall service delivery. While candidate relationship management (CRM) was identified as a non-relevant skill, I applied CRM principles to foster positive interactions with customers, ensuring their needs were met and contributing to their overall success and satisfaction with our services.

Bilingual Customer Service Agent

Teleperformance

Nov 2020 - Aug 2022 (1 year 10 months)

As a Bilingual Customer Service Agent, I provided exceptional customer service by effectively interpreting and translating communications between clients and the company, ensuring clarity and understanding. I utilized my proficiency in Microsoft Office and Microsoft 365 to manage customer inquiries and support requests efficiently. Additionally, I leveraged my skills in process documentation to create clear guidelines for service delivery, enhancing the overall customer experience. My role also involved calendar management, where I scheduled agendas and meetings for customers, facilitating seamless interactions and timely resolutions to their needs. Furthermore, I supported managers by taking on executive support tasks, which included handl

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Interpreter / Translator

Duke's Fotografía

Jan 2019 - Nov 2020 (1 year 11 months)

As an Interpreter / Translator, I provided exceptional customer service by effectively translating information and ensuring accurate communication for clients regarding photo services. I meticulously verified payments to maintain financial integrity and foster trust with customers. Additionally, my experience in managing schedules was crucial, as it allowed me to coordinate interpreter services efficiently, ensuring that all client needs were met promptly and effectively. This organizational skill not only enhanced service delivery but also contributed to a seamless experience for clients seeking translation assistance. Furthermore, my knowledge of customer relationship management (CRM) systems enabled me to maintain and nurture relationshi

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Administrative assistant

Seguridad privada Alfa

Jan 2018 - Dec 2021 (4 years)

As an Administrative Assistant, I was responsible for a variety of essential functions, including customer reception, managing human resources procedures such as recruiting and selection, and preparing weekly reports to ensure smooth operations. I effectively utilized various recruitment software to streamline the hiring process, enhancing our ability to attract and select top talent. Additionally, I managed social media platforms to promote our organizational culture and job openings, further supporting our recruitment efforts. My skills in scheduling, data management, and process documentation were crucial in maintaining an organized workflow, while my proficiency in Microsoft Outlook facilitated efficient communication across departments

DAJANYS I. PEREZ GARCIA

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