Cyrus John A. Espinosa Data Entry Specialist / Internal Quality Auditor

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Internal Quality Auditor

Patra Corporation

Feb 2025 - May 2025 (4 months)

Checking work orders processed by the trainees and ensuring every detail processed is accurate. Send reports to the manager regarding the work orders being audited. Re-process work orders that did not meet quality checking.
Process Associate

Patra Corporation

Oct 2023 - Jan 2025 (1 year 4 months)

• Processed insurance payments by invoicing, creating work orders, and IR coding to ensure accuracy and efficiency. • Sent reports for completed work orders to Team Lead for review and client satisfaction. • Handled UI path statements directly from clients, ensuring timely and accurate processing.
P

Office Staff

Powerhome Review Center

Sep 2022 - Dec 2022 (4 months)

• Assisted lecturers during review sessions by organizing test papers and inputting score data into the system. • Administered post-review exams to students, ensuring a smooth testing process. • Supported the academic team in delivering high quality educational content to students.
Associate Customer Support

Tech Mahindra

Nov 2021 - Feb 2022 (4 months)

• Provided timely status updates on packages and assisted customers with shipping-related queries. • Reported lost or stolen packages to ensure customer satisfaction. • Process refunds and returned shipments.
Customer Service Representative

Teleperformance

Feb 2021 - Aug 2021 (7 months)

• Processed claims and investigated invalid transactions for JP Morgan account at Teleperformance. • Resolved customer issues and processed card replacements efficiently. • Developed strong problem-solving and communication skills in a fast-paced environment.

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Cyrus John A. Espinosa

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