C

Cynthia Ortiz

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Global Operations & Growth Leader | Client Success & Business Expansion | LATAM
Pichincha, Ecuador

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Résumé


Jobs verified_user 0% verified
  • Stack Builders
    Business Development Operations Manager
    Stack Builders
    Mar 2019 - Current (7 years)
    - Supported scaling Stack Builders from 15 to 100+ team members across Ecuador, Spain, and the U.S., supporting global delivery and remote-first operations. - Led long-term client relationships with U.S. and UK companies, improving satisfaction and retention through proactive issue resolution and strategic alignment. - Established strategic partnerships with Fortune 500 clients, opening new markets and deepening Stack Builders' positioning in key verticals. - Designed and implemented operational systems (hiring, onboarding, delivery workflows, OKRs) that improved cross-functional collaboration and execution. - Collaborated on go-to-market strategies for new offerings, including support for AI-enabled delivery, product discovery, and technic
  • Stack Builders
    Business Development Representative
    Stack Builders
    Jun 2016 - Mar 2019 (2 years 10 months)
    - Conducted deep market research and ICP profiling to shape outreach strategy across the U.S. and Europe - Developed relationships with mid-size and enterprise tech firms, generating 200+ qualified leads that led to multi-year client engagements. - Supported internal marketing initiatives by aligning messaging with evolving buyer personas and competitive insights. - Partnered with operations and sales teams to optimize pre-sales and onboarding workflows, improving time-to-close and client satisfaction. - Identified early opportunities to build Stack Builders’ brand in functional programming and software consultancy niches.
  • BANCO SOLIDARIO SA
    Credit Card Coordinator
    BANCO SOLIDARIO SA
    Jan 2015 - Jun 2016 (1 year 6 months)
    • Coordinated software system changes and followed up on project progress to ensure timely completion. • Resolved critical cases requiring immediate attention, enhancing customer satisfaction and operational efficiency. • Developed and implemented new credit card business processes, optimizing POS systems, campaigns, and billing procedures. • Led a small administrative team to drive new initiatives, fostering collaboration and innovation within the department.
  • H
    Executive Assistant to General Manager
    Holdun Family Office
    Oct 2014 - Jun 2015 (9 months)
    Provided administrative support by organizing and coordinating management activities, preparing and updating investment reports, and managing contract documentation and filing.
  • N
    Sales Executive
    Nuevas Raíces
    Mar 2012 - Sep 2013 (1 year 7 months)
Education verified_user 0% verified
  • Universidad de Las Américas EC
    Business Administration, Business Administration and Management, General
    Universidad de Las Américas EC
    Sep 2018 - Jul 2021 (2 years 11 months)
  • E
    International trade & luxury marketing
    ESSCA Ecole de management
    Jun 2012 - Sep 2012 (4 months)
  • S
    ESL
    Seneca College of Applied Arts and Technology
    Sep 2009 - Jul 2010 (11 months)