Cynthia Odegwa Ahomere

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Data Entry Specialist

Artree Technologies

Jan 2024 - Jan 2025 (1 year 1 month)

• Delivered Tier 2 Microsoft 365 support and resolved Exchange, Teams, and SharePoint issues with 98% SLA compliance across global user base. • Performed high-volume data entry tasks with 99.9% accuracy, updating CRM records and internal systems across 100+ user accounts weekly. • Created and maintained technical documentation, increasing first-contact resolution efficiency by 30% through improved internal knowledge sharing. • Track and prioritize multiple open support tickets simultaneously, ensuring prompt responses and maintaining SLA compliance on all escalated cases. • Follow escalation protocols and collaborate with internal teams to resolve complex technical challenges and improve support workflows. • Enhance customer satisfact

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Database Training Instructor

Tech Capacity Building,

Jun 2022 - Aug 2022 (3 months)

Data Entry Specialist

Rovedana Limited

May 2022 - Dec 2023 (1 year 8 months)

• Processed and validated large data sets using accuracy checks, reducing errors by 25% and enhancing database reliability for improved business decision-making. • Implemented structured data entry workflows and quality control measures, decreasing rework by 20% and saving operational time across multiple departments. • Coordinated timely updates of client information and transactional records, boosting system accuracy and improving customer service response time. • Developed efficient data categorization and reporting methods, improving retrieval speed and supporting faster cross-team analysis for strategic projects. • Resolved discrepancies in client and financial records through systematic verification, reducing compliance issues an

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Team Lead/ Software Development

Elev8 Microsoft ATO

Apr 2022 - Jun 2022 (3 months)

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Customer Relationship Officer

Asen Football Venture,

Jan 2022 - Mar 2022 (3 months)

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Data Entry Specialist

Moor bishop and rooks

May 2021 - Feb 2023 (1 year 10 months)

• Delivered accurate data entry and updates while troubleshooting system discrepancies, ensuring 98% error free records and enhancing database reliability across operational platforms. • Implemented structured verification processes during data migration tasks, reducing inconsistencies by 20% and improving data integrity for customer service and reporting functions. • Utilized technical knowledge to identify and correct system-related data issues, improving processing speed and reducing downtime for critical business operations. • Achieved customer satisfaction rating by providing precise record updates, resolving data-related queries, and maintaining consistent communication for seamless user experience.

Cynthia Odegwa Ahomere

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