Valeria Mercado Siles Bilingual (English and Spanish), Agente de Ventas, Social

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Maintenance Coordinator and Virtual Assistant

Oak Tree Property Managment

Jan 2025 - Current (1 year 6 months)

As a Maintenance Coordinator and Virtual Assistant, I managed administrative tasks and supported sales operations to ensure efficient property maintenance and client satisfaction. • Provided comprehensive executive and administrative assistance, including advanced file and email management. • Utilized task management tools and appointment scheduling to optimize workflows and ensure timely completion of responsibilities. • Proficiently operated Microsoft 365 and employed Slack for seamless team communication. • Leveraged HubSpot and GoHighLevel (GHL) for effective lead and sales management, contributing to robust sales operations and support. • Conducted data analysis using spreadsheets to identify trends and inform strategic decisions. • B

Customer Success Representative

CS3 Training Innovations

Apr 2024 - Current (2 years 3 months)

As a Customer Success Representative, I was dedicated to fostering strong client relationships and ensuring satisfaction through proactive engagement and support. My responsibilities included managing customer inquiries across multiple channels, overseeing task and appointment scheduling, and meticulously organizing client information through effective file and lead management. I leveraged Microsoft 365 and our CRM system, GoHighLevel (GHL), to maintain accurate customer records, track interactions, and analyze customer data to identify opportunities for enhanced service and support. My role also involved multi-channel outreach and supporting sales development efforts, ensuring a seamless customer journey from initial contact through to ong

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Internal Sales Agent

The Bendz Real Estate Group

Apr 2022 - Sep 2024 (2 years 6 months)

Job Title: Internal Sales Agent Job Description: • Spearheaded lead generation and qualification processes, identifying and engaging potential clients through strategic outbound calls and multi-channel outreach. • Managed a robust pipeline of leads, executing effective lead nurturing tactics to drive conversion rates. • Conducted cold calling and telemarketing to secure appointments and build a strong sales funnel. • Provided exceptional customer service and phone support throughout the sales cycle, ensuring client satisfaction. • Leveraged GHL (GoHighLevel) and other CRM systems for comprehensive customer relationship management. • Utilized LinkedIn Sales Navigator and Apollo.io for targeted prospecting and business development. • Managed

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Real Estate Virtual Assistant

Home Express Solutions

Nov 2019 - Mar 2020 (5 months)

The job required a lot of experience in cold calling and client care, which I definitely have. The US market is probably the toughest for cold calling and telemarketing but as long as you have the right energy you can definitely build a relationship with the clients and help the business or company grow. It also requires English skills, writing, listening, reading and speaking, which I also have. I also developed social media strategies and created content through social media to engage prospective and potential clients.

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English Teacher

TITOS LINDE SCHOOL

Sep 2019 - Mar 2022 (2 years 7 months)

Teacher •2nd Grade Teacher •TITOS LINDE SCHOOL (Cochabamba, Bolivia) Assistant •Cold Caller and Sales Agent •HOME EXPRESS SOLUTIONS (Real Estate company in the U.S.) July 2019 – October 2021 Translator •Translator of "Communication Works" company •Worked as a Translator for COMPASSION INTERNATIONAL in Cochabamba, Bolivia January 2018 – October 2019 Agent •Sales & Customer Service Agent / Project Attendant •

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Lead Generation Agent

LMS Live Marketing Solutions

Jan 2018 - Sep 2021 (3 years 9 months)

- Served as a Customer Success Representative and Manager, focusing on building strong client relationships and ensuring satisfaction. - Operated as a Cold Caller Agent, conducting outbound calls and warm outreach to engage potential clients. - Assisted brokers in real estate acquisition by supporting clients with refinancing home loans and acquiring additional properties, demonstrating an understanding of client financial needs. - Managed client interactions through phone calls and cold calling, consistently providing professional customer service and guiding them through their property acquisition and refinancing journeys. - Utilized data analysis skills to understand client needs and market trends, informing outreach strategies and sales

Waitress

TGI Fridays

Mar 2017 - Nov 2017 (9 months)

- Promoted to Cashier Host, Waitress & Cashier at TGI FRIDAY, in Cochabamba, Bolivia.

Sales Agent •

Almanza Corp

Nov 2015 - Mar 2016 (5 months)

Valeria Mercado Siles

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