Operations Manager - Gerente de cuenta verified_user
Verified experience
TaskUs
Oct 2021 - Jun 2022 (9 months)
Act as the vanguard to client policies, the day-to-day leader with a highly professional team, and a champion to the clients we serve. Liaise directly with the clients to discuss and implement policy and process changes and updates, ensuring that changes are reasonable, scalable, and delivered timely with excellence. Responsible for the performance of the team, billing and profit and loss. As an Operations Manager, I manage day-to-day operations business, including performance, billing, and PNL. I have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TM's, as needed. I meet with Senior Management and clients as needed to continue business growth. I am responsible for interviewing Ope
