cristopher javier santos herencia

Costumer Success Agent

VeliTech

Jan 2026 - Jun 2026 (6 months)

Managed 160+ daily inbound customer interactions in a high-volume online gaming environment, providing timely support and efficient resolution of user inquiries. ● Conducted 100+ weekly outbound and follow-up interactions focused on customer engagement, retention strategies, and user reactivation. ● Assisted customers with account management, including deposits, withdrawals, bonuses, promotions, and payment-related inquiries. ● Resolved account and transaction-related issues while ensuring a smooth customer experience and adherence to platform procedures. ● Supported retention initiatives by delivering personalized assistance, improving customer satisfaction, and strengthening long-term user engagement.

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Event Operations & Warehouse Associate

Birch Events

Jul 2025 - Dec 2025 (6 months)

● Supported the planning and execution of 2–3 social events per week, assisting with operations for events hosting up to 500 guests. ● Coordinated with clients and creative design teams to support event layouts, decoration requirements, and production timelines. ● Executed event setups by assembling and arranging furniture, lighting, décor elements, and staging materials according to project specifications. ● Managed warehouse operations, including inventory organization, labeling, dispatch, equipment tracking, and material preparation. ● Ensured operational readiness through equipment inspections, logistics coordination, and accurate inventory control.

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Customer Service Associate

Remitly at Concentrix

Nov 2024 - Jul 2025 (9 months)

● Delivered multichannel customer support through calls, chats, and emails, handling 100+ daily interactions for an international money transfer service. ● Assisted customers with cross-border transactions, account management, payment inquiries, transfer status updates, and transaction-related issues. ● Performed KYC (Know Your Customer) verification processes and supported account verification requirements while following financial security and compliance procedures. ● Managed end-to-end case resolution for transfer issues, payment concerns, and account-related requests while maintaining a CSAT score above 90%. ● Supported team operations by assisting with new hire guidance, schedule coordination, and performance tracking reports

Brand Promoter

Touch peru

Nov 2024 - Dec 2024 (2 months)

Executed in-store promotional campaigns by engaging customers and communicating product features, benefits, and value propositions. ● Achieved successful product sell-through, including sold-out inventory in 2 of 4 assigned store locations during promotional campaigns. ● Increased product turnover in assigned locations by applying effective customer engagement and recommendation strategies. ● Collaborated with retail teams to maintain product visibility, availability, and proper brand presentation. ● Supported sales objectives through direct customer interactions, product demonstrations, and personalized recommendations.

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Pizza Maker & Meal Preparer

James Peak Pizza Joint, Colorado

Dec 2023 - Apr 2024 (5 months)

I prepared a variety of ingredients including signature sauces and dough, ensuring proper food handling and storage. I crafted pizzas ranging from classics to custom creations while maintaining cleanliness and organization in the kitchen.

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Restaurant Cleaner

Deno's Mountain Bistro, Colorado

Dec 2023 - Apr 2024 (5 months)

● Maintained high sanitation and hygiene standards in a restaurant environment, ensuring compliance with safety procedures and cleanliness requirements. ● Performed daily cleaning and maintenance tasks across multiple areas to support smooth restaurant operations and a positive customer experience. ● Managed cleaning supplies and monitored inventory levels to prevent shortages and maintain operational efficiency during peak service hours. ● Followed established procedures and maintained accurate documentation to support safety, sanitation, and compliance standards. ● Collaborated with restaurant staff to address operational needs and ensure a clean, organized, and well-maintained workplace.

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Community Manager

SuperLearner Perú

Jun 2023 - Dec 2024 (1 year 7 months)

Developed digital marketing strategies aligned with organizational goals and mission. Managed social media accounts (Facebook, Twitter, Instagram, YouTube, LinkedIn, TikTok) and created visually compelling, relevant content. This included editing images to reflect the brand's identity. My expertise in Google Ads and Google Analytics allowed me to optimize advertising campaigns and perform data-driven analysis to fuel online growth and engagement.

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Customer Support Specialist

Turo at Teleperformance

Mar 2022 - May 2023 (1 year 3 months)

I delivered end-to-end customer support across calls, chats, and emails, assisting hosts and guests with reservations, payments, and account-related inquiries. Managed complex cases through issue diagnosis, investigation, and clear guidance to ensure timely resolutions. Collaborated with internal teams to escalate and resolve sensitive situations, using CRM tools to document interactions, track cases, and improve overall service quality and efficiency. • Operated within a call center environment, leveraging CRM and phone systems to manage high-volume customer interactions. • Engaged in outbound communications, including dialers and cold calling techniques, to proactively address customer needs and support lead generation efforts, skills dir

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Legal Assistant

Carrasco y Abogados, Law Office

Nov 2021 - Dec 2023 (2 years 2 months)

Provided legal and administrative support to attorneys, assisting in drafting legal documents and formal correspondence. Managed case files, organized documentation, and tracked deadlines to ensure efficient workflow. Conducted legal research and maintained professional communication with clients, ensuring accuracy, confidentiality, and compliance with legal standards.

cristopher javier santos herencia

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