cristopher javier santos herencia

Professional with experience in customer service, fintech, and BPO environments, working in fast-paced, KPI-driven operations focused on response time, case resolution, and customer satisfaction. I have provided multichannel support (calls, chats, and emails), managing issue handling, escalations, and case tracking using CRM tools such as Salesforce. I also have administrative and operational experience in logistics and warehouse environments, including inventory control, material organization, and process coordination. I adapt quickly to high-demand settings, maintain a proactive and service-oriented mindset, and work effectively in team environments to ensure efficiency and high-quality customer support and operations.