Customer Service Representative
Rakuten Kobo Inc
Nov 2021 - Current (4 years 6 months)
As a Customer Service Representative, I was dedicated to providing exceptional support to customers, ensuring their inquiries were addressed promptly and effectively. My role involved administrative assistance, including managing customer follow-ups and utilizing DocuSign for efficient document processing. Additionally, I leveraged my knowledge of artificial intelligence (AI) to enhance customer interactions, even though it was not a primary focus of my position. At Rakuten Kobo, I utilized tools like Jobber to organize orders and manage invoicing, which streamlined our operations and improved overall service delivery. My commitment to customer satisfaction and operational efficiency was paramount in fostering positive relationships with ou
