Cristian Martnez

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Realtor

Juan Carlos Carrera, United Realty Group

Mar 2022 - Apr 2026 (4 years 2 months)

Management of lead to guide influence and create commitment about real estate transactions, long sales cycle focused on the housing market, scheduling appointments, and customer service. • Sales agent, Real Estate department • SPIN focused on real estate deals • Personalized customer service and follow-up • Managed purchase agreements between buyers and realtors for offers and deals • Conducted lead follow-up by calling potential and non-potential leads to guide them through the process • Acted as a sales agent and transaction coordinator for clients • Managed the closing process of sales, including calling and scheduling appraisals • Training in the sales department • Knowledge Database Systems • Follow up Boss CRM • MLS • RPR • Matrix rea
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Customer Service Representative

SITEL DE COLOMBIA SA

Oct 2021 - Mar 2022 (6 months)

One of the best key factors in retention is rapport. Once you figure out how to establish rapport with your lead, the call goes better for both the lead and you as an agent. • Best Buy product support • Personalized customer delivery dispatch sales • Refund department and technical issues • Knowledge Database Systems • CRM • Go High level • Excel
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Agent

Concentrix (ATYT)

Feb 2021 - Oct 2021 (9 months)

To get loyalty, the first step is to create confidence and trustworthiness with your client, by hearing the problem carefully and seeking an accurate solution in any case. • Achievement and tasks: • Dynamic systems of customer service. • Customer service with professionalism and good manners. • Knowledge database systems • CRM • AVAYA • TELEGNECE • RIO

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