Cristian Beltranena Customer service and sales professional with more than 14

F

Founder & CEO

Oct 2024 - Current (1 year 10 months)

Founded a B2B sales consulting and coaching startup supporting companies in improving sales performance across different sales models. Targeted family-owned businesses generating $125K+ monthly revenue with teams of 10+ sales representatives facing scalability challenges. Led 100% of sales and client acquisition efforts. Operated with a lean team of 3 (2 coaches + founder). Leveraged Zoho CRM to meticulously manage client relationships, track sales pipelines, and streamline communication, thereby enhancing overall operational efficiency and client satisfaction. Successfully managed operations in a remote work environment, facilitating effective collaboration with clients located in various countries and ensuring seamless service delivery re

b

Fonder

bisegua

Jan 2022 - Current (4 years 7 months)

As a Founder, I leveraged my expertise in business operations, entrepreneurship, and advisory to establish and guide the company's strategic direction. I meticulously managed project lifecycles, ensuring efficient execution and resource allocation to achieve key milestones. In the context of our real estate company and renovation services, my background in real estate sales provided a foundational understanding of market dynamics and client needs, which directly informed our business strategy and service offerings, ensuring alignment with industry demands and opportunities. Furthermore, my understanding of commercial property maintenance has been instrumental in optimizing operational efficiency and ensuring the long-term value and usabilit

G

Operations & Customer Service Manager

Guatemala

Jan 2018 - Jan 2024 (6 years 1 month)

As Operations & Customer Service Manager, I led large customer service and sales teams, delivering high-quality client support while effectively managing customer escalations and complex service cases. I implemented strategies to enhance service quality and operational efficiency, ensuring that our teams met and exceeded performance metrics. My role involved training and coaching agents on communication, service quality, and sales techniques, fostering a culture of continuous improvement. Additionally, I leveraged my experience in technology sales to develop marketing strategies that aligned with our operational goals. We utilized artificial intelligence (AI) to automate various processes, which significantly improved our efficiency and all

T

Sales & Customer Service Supervisor

Telecommunications Industry

Jan 2014 - Jan 2018 (4 years 1 month)

As a Sales & Customer Service Supervisor, I supervised teams in high-volume customer service environments, ensuring compliance with KPIs and maintaining high service quality standards. I assisted customers with billing inquiries, service issues, and product information, consistently achieving sales and retention targets. My role involved leveraging CRM tools for effective customer relationship management, which enhanced our customer support efforts. Additionally, I utilized data analysis and reporting to track performance metrics, driving improvements in team efficiency and sales closing rates. While my primary focus was on customer service, I also gained experience in technology sales, overseeing telecommunications and security products, w

C

Customer Service Representative

Jan 2010 - Jan 2014 (4 years 1 month)

As a Customer Service Representative, I provided inbound and outbound customer support, resolving customer issues quickly and efficiently while maintaining high customer satisfaction scores. My experience included handling customer inquiries related to insurance operations, specifically for Geico, which enhanced my understanding of the insurance industry and allowed me to address customer needs more effectively. Additionally, I utilized CRM tools to track interactions and ensure a seamless customer experience, further contributing to our team's success in achieving high satisfaction ratings. While my primary focus was on customer care, I also engaged in sales closing activities, which involved upselling and cross-selling insurance products,

Cristian Beltranena

About

Detail

Timeline

Résumé