Cristian Alexander Flórez Vargas
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Bogota D.C., Colombia
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Résumé
Jobs
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- PProject delivery managerFeb 2026 - Current (4 months)
Scrum Master public Remote experienceSQDM SASOct 2025 - Jan 2026 (4 months)Served as Scrum Master in title while primarily performing Business Analyst and delivery leadership functions across fixed-cost strategic initiatives. Led cloud data migration initiatives (ODI to OCI), the design and evolution of campaign management platforms, and process automation using Bizagi in partnership with the vendor. Drove integrations and Salesforce parametrization to support marketing and operational processes. Key Achievements & Responsibilities: Led delivery execution using adaptive and hybrid frameworks aligned to business objectives. Elicited, documented, and managed business, functional, and non-functional requirements. Coordinated legacy system migration initiatives Led development of business execution portals for camp- Point of Contact (POC) & Content Moderation LeadTeleperfomanceJan 2025 - Aug 2025 (8 months)Served as operational Point of Contact and moderation team lead for high-volume content review operations. Led quality, performance, and escalation management processes, ensuring compliance with client policies, operational KPIs, and service level agreements while driving continuous improvement. Key Achievements & Responsibilities Acted as primary escalation and coordination point between operations, QA, and client teams. Led moderation workflows and ensured adherence to internal and external compliance policies. Designed and delivered performance dashboards, daily/weekly/monthly operational reports. Supported onboarding, training, and performance coaching of new moderators. Updated workflows, SOPs, and knowledge base documentation. Analyze
- Project Analyst - Scrum Master public Remote experienceUltracom IT S.A.S ( Finaipro Technologies S.A.S.)Jan 2021 - Jun 2022 (1 year 6 months)Led and supported multiple IT, advanced analytics, and Business Intelligence initiatives involving custom software development, cloud migrations, data platform modernization, and enterprise reporting solutions for clients in retail, aviation, and social protection sectors. Projects included the integration and normalization of heterogeneous data sources, migration of legacy systems to cloud platforms (AWS, Azure, GCP), modernization of BI architectures, and implementation of advanced analytics solutions including antifraud systems. Key Achievements & Responsibilities: Managed full project lifecycle using predictive, agile, and hybrid delivery frameworks. Led cross-functional delivery teams across concurrent analytics and IT programs. Elic
- DProject AnalystDynamic - Project Management OfficeApr 2019 - Jun 2020 (1 year 3 months)Led Business Intelligence and analytics initiatives focused on customer behavior prediction, segmentation, and personalization through advanced analytics and predictive modeling. Supported end-to-end project execution, enabling data-driven decision-making and improving retention and cross-selling strategies. Key Achievements & Responsibilities Elicited, documented, and validated business, functional, and technical requirements. Supported project planning across scope, schedule, budget, and resource dimensions. Monitored delivery performance against cost, timeline, quality, and risk baselines. Acted as liaison between business stakeholders, analytics teams, and technical squads. Developed process documentation, workflows, and requirements tr
Education
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- Information Technology ManagementUniversity of Palermo
- Excel Skills for Business: Intermediate IMacquarie University
- Excel Skills for business: EssentialsMacquarie University
- UBachelor in scienceUniversidad Nacional de Colombia (UNAL)
- TOEFL Reading and Listening Sections Skills Mastery (Certificate)University of california, Irvine
- SScrum Foundations Professional Certificate (CertiProf)
- SScrum Master Professional Certificate (CertiProf)
- CCNA R&S M3 TechnicianCisco Systems