Cora Holmes

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Policy Consultant

Progressive Insurance

Jan 2023 - Jan 2025 (2 years 1 month)

• Provided detailed support to policyholders, resolving inquiries related to coverage, policy changes, and documentation. • Ensured all updates and cancellations complied with underwriting and state requirements. • Maintained accurate, up-to-date records in internal systems while communicating clearly and professionally with customers. • Worked closely with internal departments to resolve issues efficiently and maintain service quality.

Customer Support Claims Representative

Allstate

Jan 2021 - Jan 2022 (1 year 1 month)

• Supported policyholders throughout the claims process, including initiating claims, issuing payments, and providing updates. • Collaborated with repair shops and internal claims teams to ensure a smooth, timely process. • Handled sensitive information and escalated cases while maintaining a professional tone and detailed documentation.

Human Resources Assistant (Contract)

Amazon

Jan 2020 - Jul 2020 (7 months)

• Supported employees with leave, disability, and payroll-related questions while ensuring compliance with HR policies. • Maintained confidentiality and provided empathetic, clear communication throughout the case process. • Documented all case activity in internal systems and collaborated with HR and EAP teams as needed.

Retirement Plan Specialist

Transamerica

Jan 2018 - Jan 2020 (2 years 1 month)

• Assisted customers with 401(k), IRA, and pension plans, including contributions, withdrawals, and investment updates. • Provided guidance on tax-related topics such as penalties and 1099-R forms. • Managed high call volumes with patience and clarity while routing complex cases to the appropriate departments. • Consistently maintained detailed notes and followed up to ensure complete resolution.

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Customer Service Representative

U-Haul International, Inc.

Jan 2017 - Jan 2018 (1 year 1 month)

• Resolved customer questions and concerns related to rentals, billing, and reservations. • Maintained accurate case records and ensured each interaction met service standards. • Demonstrated strong follow-through and professional communication to support positive experiences.

Reservation Sales Representative

Enterprise Holdings

Jan 2015 - Jan 2017 (2 years 1 month)

• Booked vehicle reservations and provided product information to customers nationwide. • Handled escalated service calls and supported team training and performance goals. • Delivered prompt, courteous support in a fast-paced, high-volume environment.

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Customer Service Representative

WOW! Internet, Cable & Phone

Jan 2013 - Jan 2015 (2 years 1 month)

• Assisted customers with billing and technical issues, ensuring timely resolution. • Trained team members on procedures and managed high-level escalations with professionalism. • Consistently documented interactions accurately and maintained quality service standards.

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