Comfort Munenge

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Senior Admissions Advisor

Sable International

Jul 2023 - Current (2 years 1 month)

• Manage inquiries from students, parents, and agents, offering tailored guidance. • Evaluate and process applications, ensuring accuracy and eligibility. • Maintain relationships to enhance student enrolment and satisfaction. • Prepare and present ad-hoc reports for stakeholders. • Oversee compliance with visa regulations and maintain CRM system records. • Collaborate on business development initiatives to attract new clients, utilizing Google Drive for the effective storage and organization of information on universities to be presented to students and sponsors, thereby enhancing the overall advising process.

Customer Service Supervisor

Unicaf University

Mar 2021 - Jun 2023 (2 years 4 months)

• Trained and managed a team of customer service officers to deliver high-quality service. • Conducted performance evaluations and implemented team development strategies. • Monitored and reviewed client communications for quality assurance. • Managed departmental scheduling, leave allocations, and travel arrangements. • Compiled monthly performance reports and identified areas for improvement, utilizing insights gained from sponsored ads on Google, metaverse, and job search platforms to enhance our outreach and service effectiveness. Additionally, engaged in extensive client interactions across all levels, providing valuable feedback to the sales team on product positioning and strategies based on client insights, thereby cont

Contact Centre Team Lead

Unicaf University

Nov 2019 - Feb 2021 (1 year 4 months)

• Supervised daily operations of student advisors, ensuring target achievement. • Provided resolution support for escalated cases and monitored CRM system updates. • Conducted periodic team evaluations and offered constructive feedback. • Facilitated inter-departmental communication to optimize workflow, while also leveraging SEO strategies to enhance online visibility. Sponsored ads on Google, metaverse, and job boards to increase traffic to the Unicaf University website, contributing to overall brand awareness and engagement. Additionally, utilized Google Drive for efficient document management and collaboration among team members, streamlining communication and project tracking.

Customer Service Officer

Unicaf University

Apr 2019 - Oct 2019 (7 months)

• Addressed customer concerns promptly, enhancing satisfaction levels. • Educated customers on new products and managed account setups. • Supported marketing campaigns and generated customer feedback reports, utilizing Google Drive for the efficient storage and organization of information to be presented to prospective and enrolled students, thereby improving accessibility and collaboration within the team.

Student Enrolment Advisor

Unicaf University

Nov 2017 - Mar 2019 (1 year 5 months)

• Guided prospective students through application processes, providing personalized support to enhance their experience. • Verified enrolment status and ensured compliance with admissions policies, maintaining the integrity of the enrolment process. • Achieved daily and monthly enrolment targets consistently, demonstrating a strong commitment to the institution's goals. • Utilized Google Drive for the effective storage and organization of information, ensuring that relevant data was readily accessible for presentation to both prospective and enrolled students, thereby improving communication and support.

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Operations & Administration Officer

MMC Butchery Ltd

Jan 2015 - Sep 2017 (2 years 9 months)

• Conducted daily inventory and stock control. • Prepared invoices, receipts, and managed inter-outlet stock movement. • Acted as store supervisor in the absence of the manager.

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