Carlos Gonzalez Deputy Finance and Human Resources Manager

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Logistics and Business Developer Lead

Price Moving LLC

Oct 2022 - Current (3 years 8 months)

- Identified and engaged high-value commercial and individual clients, playing a pivotal role in expanding the company’s client base and driving sustained growth. - Strategically managed all transportation-related activities, including fleet and personnel coordination, to secure competitive rates and maintain high service levels. - Optimized routing and dispatch processes to enhance fleet utilization, reduce operational costs, and improve overall transportation efficiency. - Boosted company revenue by 25% by introducing innovative sales techniques and establishing long-term client partnerships that fostered brand loyalty. - Oversaw training and development initiatives for Business Development Representatives (BDRs), equipping the team w

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Deputy Finance and Human Resources Manager

Tequila Sunrise

May 2022 - Oct 2022 (6 months)

- Managed the finance and human resources departments for a startup company, ensuring alignment with overall business objectives. - Oversaw all financial operations, including budgeting, forecasting, accounts payable, and accounts receivable, to maintain financial health. - Developed and implemented HR policies and procedures that fostered a positive workplace culture. - Recruited and onboarded new employees, enhancing team capabilities and organizational growth. - Managed employee performance and compensation, contributing to a motivated workforce. - Resolved employee relations issues effectively, promoting a harmonious work environment. - Increased employee satisfaction by 15% and reduced the number of payroll errors by 20%, d

Fulfillment and Assembly Coordinator

PGS 360

Nov 2019 - Jun 2021 (1 year 8 months)

- Managed the fulfillment and assembly process for various clients and providers. - Ensured accurate integration and reconciliation of fulfillment data between physical inventory and virtual lots in the system. - Communicated with warehouse staff to ensure timely order completion and prevent mismatches in the number of items to ship. - Coordinated with clients to set delivery appointments and manage pick-up schedules. - Resolved customer and on-site issues with an outstanding level of detail and efficiency. - Ensured accurate inventory reporting and identified issues to resolve inventory imbalances across locations. - Collaborated with different departments to ensure a smooth transition of goods from warehouse to transportation

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Back Office and Accounting Manager

Veronica's Insurance

May 2019 - Nov 2019 (7 months)

- Managed an LA-based insurance company's back office and accounting operations, including the entire office payroll, sales, commissions, and HR aspects. - Oversaw all payroll and human resources aspects, including recruitment, employee selection, and training. - Created and implemented an intercommunication system between the company's 36 US offices and its office in El Salvador, improving the accounting reconciliation's efficiency and accuracy. - Ensured that sales and commission for specialists were paid correctly and on time. - Communicated daily with the accounting regional manager to ensure all operations ran smoothly. - Traveled to California to train the company's offices on the intercommunication system I created, which increa

Fulfillment Coordinator

PGS 360

Feb 2019 - May 2019 (4 months)

As a Fulfillment Coordinator, I was responsible for overseeing the entire fulfillment process, ensuring timely and accurate order processing, inventory management, and shipping logistics. I collaborated closely with various departments to streamline operations and enhance customer satisfaction. Additionally, I managed payroll processing for our temporary staff on-site and for our remote team, utilizing clock-in and clock-out times along with assigned deliverables to ensure accurate compensation and maintain operational efficiency. Furthermore, while managing client communication, I consistently ensured that clients had everything they needed, which included selling and upselling our current services to foster client loyalty and meet and exc

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Customer Experience Supervisor

Paradise Solutions El Salvador

Oct 2017 - Oct 2018 (1 year 1 month)

- Prepared weekly and monthly performance reports to track customer experience metrics and operational efficiency, utilizing Google Workspace tools for effective report creation and presentation. - Analyzed data to assist the general manager in setting strategic goals and objectives for the team. - Developed measures to motivate employees and managed office operations to create a productive work environment. - Monitored and evaluated agent performance, providing learning or coaching opportunities, and implementing corrective actions as necessary. - Managed payroll and bonus distribution for the operation, ensuring accuracy and timeliness. Additionally, I handled bookkeeping tasks by overseeing vendor payments and collections, which

Process Manager - Motorola

Motorola

Nov 2013 - Oct 2015 (2 years)

Managed 7 Team Leaders and over 150 representatives on-site, along with team members in off-site locations worldwide, ensuring 24/7 availability. Analyzed KPIs to assess the efficiency of current processes and procedures, identifying areas for improvement. Created and updated processes and procedures to enhance KPIs, successfully improving customer satisfaction from 60% to 90%. Maintained excellent communication with teams and departments, documenting SOPs and standardizing processes for streamlined implementation across verticals and teams. Regularly communicated with Global Directors and teams about updates and improvements on a monthly, quarterly, and yearly basis. Utilized Google Workspace extensively, as the company was Google-owned, l

Operations Supervisor - Multiple Projects

The Office Gurus

Oct 2012 - May 2017 (4 years 8 months)

- Monitored all administrative functions as required, developing plans and supervising department meetings to ensure alignment with project goals. - Created daily, weekly, and monthly reporting to track progress and performance metrics, utilizing Google Workspace tools for report generation and presentations. - Audited operations and evaluated processes for constant improvement, consistently exceeding quality standards. - Administered all indoor performance in the department through efficient coaching and monitoring, guaranteeing customer satisfaction. - Managed the interviewing process for new hires across various projects, ensuring that we selected top-quality candidates to enhance team performance. - Utilized Slack as the primary co

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Project Manager – Moulton Logistics

Moulton Logistics Management

Nov 2011 - Nov 2012 (1 year 1 month)

- Developed detailed reports to track progress and facilitate our Bi-weekly/Monthly Business Review. - Managed the relationship with the client and stakeholders, ensuring clear communication and alignment on project goals. - Developed retention strategies for customers to enhance satisfaction and loyalty. - Created strategies to reach KPIs, driving performance and accountability across the team. - Managed Project Account Payroll efficiently, ensuring timely and accurate processing. - Additionally, led the dispatch management efforts by overseeing the operations team, ensuring adequate resources and manpower were allocated to meet daily work quotas, and confirming that each driver and worker was positioned at the required locations for

Operations Supervisor - ChoiceHotels.com

Teleperformance

Nov 2009 - Nov 2011 (2 years 1 month)

Managed a team of 10 to 20 representatives, overseeing recruitment, hiring, and training of new sales staff. Assisted Workforce Management (WFM) with scheduling, staffing, and forecasting reporting, ensuring optimal team performance. Conducted account-wide payroll reviews for over 250 representatives while maintaining consistent Key Performance Indicators (KPIs) through effective quality assurance monitoring. Additionally, utilized Google Workspace tools to create comprehensive reports and presentations, facilitating clear internal and external communications that supported operational efficiency.

Operations Support Specialist

Transactel

Jun 2008 - Oct 2009 (1 year 5 months)

Payroll Review Operations Support to 150+ representatives and 10 Supervisors Created Bi-weekly Reporting based on KPI's for clients review Ensure teams meet SLA's expectations

Sales Representative - Hotels.com

Sykes

Nov 2006 - Mar 2008 (1 year 5 months)

As a Sales Representative at Hotels.com, I handled inbound calls to determine customer needs and preferences, ensuring a thorough understanding of their budget to provide tailored options. I excelled in upselling and consistently surpassed sales goals, achieving a high conversion rate. Additionally, I utilized Google Workspace tools to create detailed reports and presentations, facilitating effective internal and external communications that supported my sales efforts and enhanced team collaboration. I also employed CRM tools to manage orders, client documentation, and requests, which streamlined my workflow and improved customer service efficiency.

Sales Representative

Dell

May 2006 - Nov 2006 (7 months)

Take Inbound Calls. Understand customer budget & provide computer options based on it always trying to Upsell whenever possible. Overcome objections. Provide a legendary experience and a returning customer

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Survey Team Supervisor

Publicidad Comercial

Nov 2005 - May 2006 (7 months)

As a Survey Team Supervisor, I was responsible for monitoring and guiding a team of pollsters, planning daily routes based on expected targets, and ensuring that the daily quota of surveys was filled. I provided pollsters with their respective per diem and validated surveys to maintain data integrity. Additionally, I tabulated results and delivered them in a timely fashion. I also managed our in-house CRM tools to effectively handle client communication and updates on the various tasks assigned per project, which enhanced our operational efficiency and ensured all stakeholders were informed throughout the survey submission process. Furthermore, I utilized Google Workspace tools to create comprehensive reports and presentations, as well as t

Carlos Gonzalez

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Carlos Gonzalez