Global Service Delivery Manager
Midea Global
Jan 2019 - Jun 2021 (2 years 6 months)
Directed the global technology and data strategy for Aftersales operations, overseeing project planning, monitoring, training, and change management for digital transformation initiatives across Europe, Asia, North America, and Latin America.
Led the implementation of ERP software, data modeling, analytics systems, and a data warehouse across 10 countries, reducing data collection time by 60% and standardizing global service operations reporting.
Collaborated with cross-functional teams to define business processes, gather requirements, and identify risks and areas of improvement for customer service operations and technology solutions.
Managed a USD 5M budget for global projects, overseeing platform and technology provider relationships, c